Valet Supervisor - Winter

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Seasonal Full Time Big Sky, MT, US

8 days ago Requisition

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Valet department is currently seeking candidates for Valet Supervisor. Our season dates are from Thanksgiving weekend through typically the third weekend of April.

The purpose of the Valet Supervisor is to ensure and provide safe handling of Members and guest vehicles to including shuttle dispatch, proper parking, securing, and handling of keys.

Directly or indirectly supervises employees; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, assisting with scheduling and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety, security and cleaning procedures to maintain a secure, safe and clean environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in supervising Valet including scheduling, coach and counsel, train and disciplinary action where necessary. Evaluate on‑job performance.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Initiate interaction with Members, guests, and prospective members to obtain and disperse information.
• Assist the Valet Manager and Assistant Managers with supervising the daily operations of the Valet division.
• Seek most efficient manner in which to meet Member expectations.
• Converse with the Membership and guests in a hospitable and professional manner.
• Greet arriving and departing Members and guests.
• Park Member and guest vehicles…