Mountain Access Concierge Supervisor Winter

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Seasonal Full Time YC Yellowstone Club Operations, Big Sky, MT, US

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is seeking candidates for a Mountain Access Concierge Supervisor for the upcoming Winter season! Our Winter employment months are November 2026 through April 2027.

The purpose of the Mountain Access Concierge Supervisor is to ensure the smooth operation of the Mountain Access Concierge team. A Mountain Access Concierge at Yellowstone Club takes on duties that encompass more than traditional skier services. Mountain Access Concierge is responsible for Member and guest tracking as well as ski pass and vehicle card management.

Supervisory Responsibilities

Directly or indirectly supervises employees and/or supervisors; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and assisting in software and program development.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage all facets of Member and guest tracking in relation to staff and software.
• Manage all active Jot Forms (Member facing and employee facing) and Smartsheet’s for the Mountain Access team.
• Maintains Member/guest history system with Member/guest preferences.
• Assist with the continued development and implementation of the Yellowstone Club access control system in its relation to Members and guests as well as on mountain activity.
• Coordinate with the Concierge Manager to maintain functionality of access control systems.
• Assist the Concierge Manager with development of third party software system’s functionality to better meet the needs of Yellowstone Club’s Member and guest management and tracking systems.
• Gather and manage Member and guest arrival and departure information to develop access control cards.
• Leads the Mountain Access Concierge team on the preparing and packaging of Member and guest access cards.
• Organizes, manages, and maintains the Mountain Access Concierge front of house and back of house areas.
• Monitors inventory of supplies and materials related to the Mountain Access Concierge job.
• Communicates effectively to the Concierge Manager about needs and issues that arise within the Mountain Access Concierge staff.
• Creates and maintains ongoing training programs to develop a strong staff.
• Updates Concierge Handbook and Mountain Access Concierge…