Overnight Front Office Supervisor
Listed on 2026-09-12
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Hospitality / Hotel / Catering
Hospitality & Tourism, Hotel Management, Guest Services
Front Office Supervisor SUMMARY
The Front Office Supervisor is responsible for assisting the Director of Front Officein managing the day-to-day operations forguest reception, guest services, reservations, and concierge;including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONSJob duties include; although are not limited to:
Supporting the department operation and providing direct service toguests as needed, leading by example
Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times
Assisting in creating and implementing profit and flow-through enhancing strategies and programs
Reviewing daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts
Assisting in creating,implementing and executing department trainings, recruiting and innovativepre-shifts
Assisting in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings
Supporting the hotel's life-safety systems and being prepared at all times for emergency situations
Bachelor’s Degree required
Minimum of four (4) years’ experience in customer service
Two (2) to three (3) years of hotel supervisory experience
Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur
Luxury hotel experience strongly preferred
Knowledge and experience inusing Birchstreet, HotSOS and Rex preferred
Position requires walking and giving direction most of the working day.
Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Must be able to lift up to 25 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
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