Assistant Manager, Front Office

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion.

The Assistant Manager, Front Office supports the daily operations of the Front Office department. This role ensures exceptional guest service while supporting colleagues with the resources, tools, training, and guidance needed to succeed. They oversee the guest experience from arrival through departure, including guest preferences, service recovery, and issue resolution.

• Manage daily Front Office operations while maintaining service standards and operational efficiency
• Ensure rooms are accurately assigned based on reservations, room categories, and guest preferences
• Maintain a strong knowledge of room types, rates, discounts, and policies
• Support the implementation of Front Office upselling programs
• Maintain compliance with credit control procedures, ensuring appropriate approval for accounts exceeding established limits
• Maintain a visible presence in public areas, particularly during peak periods, proactively engaging with guests
• Ensure exceptional service throughout the guest journey, identifying opportunities to exceed expectations
• Respond promptly to guest requests, complaints, and issues, ensuring appropriate follow-up
• Document guest issues, communicating key concerns during daily team meetings
• Cover shifts in other areas (Connectivity, Transportation, and Guest Services) during periods of high demand
• Build relationships with guests to gather feedback, identifying opportunities to improve service
  
  Lead, motiviate, and support Front Office colleagues while fostering a culture of trust, respect, and teamwork
• Develop and deliver ongoing training, coaching, and mentoring to strengthen team knowledge
• Ensure colleagues' adherence to hotel policies, procedures, standards, and expectations
• Provide required reports to the Finance team and other relevant departments
• Review Front Office SOPs, providing updates wherever needed to support continuous improvement efforts
• Perform additional duties as required by the Manager, Front of the House or other members of management

• A minimum of 2 years of Front Office experience in a luxury hotel or resort setting
• Previous management experience at the Assistant Manager level is preferred
• Proven knowledge of hospitality operations, revenue management, and team development
• Excellent written and verbal English communication skills
• Strong interpersonal, listening, and problem-solving skills
• Proficient in Microsoft Office, Opera, and other hospitality applications
• Medical Insurance: 80% Employer-Covered (Full-Time, Year-Round Only)
• Dental, Vision, and Life Insurance: 100% Employer-Covered (Full-Time, Year-Round Only)
• 401(k) Program Participation: 4% Employer Match (Full-Time, Year-Round Only)
• 25 Days of Paid Time Off (Full-Time,…