Concierge Supervisor Winter

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Seasonal Full Time YC Yellowstone Club Operations, Big Sky, MT, US

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Member Services department is currently seeking candidates for a Concierge Supervisor for the upcoming Winter season! Our Winter employment months are November 2026 – April 2027.

We are seeking a Concierge Supervisor to lead our Concierge Team in providing outstanding service, ensuring seamless daily operations, and enhancing the member experience. This role requires a proactive leader who thrives in a fast-paced environment, excels at problem-solving, is passionate about hospitality and values team culture.

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all companyemployeesto foster and promote a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
• Seeks most efficient manner in which to meet Member expectations.
• Provides accurate and timely information regarding services, events, and greater area activities.
• Facilitates dining, transportation and activity reservations both on and off property.
• Creates itineraries for Members, guests, and prospective Members during their visit.
• Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
• Assists in shipping/receiving/delivery of mail and express items, facsimiles, and messages.
• Enters charges for services rendered and creates client profiles using a club and resort management system.
• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.

• Perform all duties and responsibilities in a timely and efficient manner in accordance…