SP - Skier Services Lead Job Big Sky Montana USA,Hospitality / Hotel / Catering

Location: Big Sky

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Seasonal Full Time Professional Big Sky, MT, US

Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, MT.

The Skier Services Lead
is responsible for performing and overseeing daily tasks that align with the department’s long term goals and objectives, uphold Spanish Peaks Mountain Club’s Vision, Mission and Values; support management and leadership, provides excellent customer service and telephone etiquette, and actively aspires to reach defined goals and objectives.

ESSENTIAL FUNCTIONS:

Train and help integrate new associates into the operation, be available to answer questions to ensure the team is operating efficiently
Providing services to assist members and guests with snow sports gear, both on and off snow.
Setting up boots and gear for members and guests
Greeting members and guests and ensuring that all Snow sports information and release forms are accurately filled completed
Posting any appropriate charges associated with ski and snowboard activities
Properly communicating with Club staff and guests all present and upcoming programs and activities and booking corresponding reservations
Maintaining relationships and communication with past and future members and guests with pre- and post-visit correspondence.
Performs additional duties as assigned that may be outside of the normal scope of duties based on business needs.

QUALIFICATIONS:

Passion for outdoor activities such as skiing
Two years working experience in ski resort hospitality is preferred.
High school or equivalent education required.

Spanish Peaks Mountain Club offers great benefits including:

2 Sky Line Punch Passes per month
Free Associate Shuttle from Big Sky to Spanish Peaks
Ski Pass or Wellness Bonus (Full time associates only)
Complimentary shift meals
401k eligibility and bi-weekly match
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP Life Mart
End of season Employee Appreciation Day and retail sale