Desktop Support Analyst

Location: Deer Lodge

Job Type

Full-time

Description

Rock Creek Cattle Company, located in Deer Lodge, Montana, is seeking a dependable and service-oriented Desktop Support Analyst to provide technical support for staff and systems critical to daily operations. This position plays a key role in maintaining secure, reliable technology in a correctional environment while delivering professional and respectful customer service.

Beyond the workplace, Deer Lodge offers a quality of life that's hard to beat. Nestled between mountain ranges, the area is known for its wide-open spaces, scenic beauty, and access to outdoor recreation such as hiking, fishing, and wildlife viewing. Residents enjoy a close-knit community, shorter commutes, and Montana's distinctive small-town charm-without sacrificing access to essential services.

If you enjoy problem-solving, supporting users with varying technical skill levels, and working in a mission-driven public service setting, we encourage you to apply.

Job Summary: The Desktop Support Analyst supports RCCC's operations by delivering reliable, high-quality technical support that enables employees to work efficiently and securely. This role ensures end-user devices, systems, and collaboration tools are deployed, maintained, and supported according to Company standards while providing responsive, professional, and customer-focused service.

This position operates within a multi-organization IT environment and collaborates with peer IT teams to support shared technologies, maintain consistent standards, and promote operational alignment. The Desktop Support Analyst supports a modern, cloud-first technology stack including Microsoft 365, Microsoft Intune, and Cisco Meraki while maintaining clear communication with team members, leadership, and end users. Responsibilities may shift based on business needs and technology changes;

flexibility, initiative, and professionalism are essential.

Duties/Responsibilities:

• Deploy, configure, and support Windows endpoint devices using Microsoft Intune (Autopilot) and Entra  (Azure Active Directory) in accordance with Company standards.
• Provide timely desktop and technical support to end users in a high-volume environment while maintaining accuracy, security, and professionalism.
• Diagnose and resolve hardware, software, account, and connectivity issues; escalate issues as appropriate.
• Perform first-line troubleshooting for wired and wireless network connectivity within a Cisco Meraki environment.
• Support Microsoft 365 applications, including Outlook, SharePoint, One Drive, and Teams; assist users with collaboration and file- sharing best practices.
• Monitor and respond to endpoint security alerts using Microsoft Defender for Endpoint; assist with remediation efforts to maintain a secure environment.
• Utilize Power Shell scripts and tools to automate repetitive tasks, assist with software deployment, and streamline workflows.
• Support audio/visual (AV) equipment and modern conference room technology to ensure effective meetings and presentations.
• Maintain accurate documentation of issues, resolutions, asset inventory, and procedures.
• Communicate clearly with users and IT peers regarding issue status, priorities, and expected timelines.
• Collaborate with IT teams across multiple organizations to support shared systems, standards, and technology initiatives.
• On-call requirements may be assigned during the peak season.
• Participate in scheduled meetings, trainings, and continuous improvement efforts.
• Record time worked accurately using proper clock in/clock out procedures and notify Management when approaching overtime thresholds.
• Maintain a professional appearance and uphold RCCC service culture, values, and confidentiality standards.
• Availability to work weekends, evenings, and holidays is required to meet operational and guest service needs.
• Ability to work extended, irregular, or variable hours as business demands require, including adjustments due to events, staffing needs, or operational requirements.
• Perform other ad hoc tasks as needed to support IT operations and organizational needs.

Requirements

Required Skills/Abilities:

• Hands-on experience with Microsoft Intune for device enrollment, configuration, and compliance.
• Working knowledge of networking fundamentals, including troubleshooting connectivity issues, VLANs, and DHCP.
• Familiarity with Microsoft Defender for Endpoint alert triage and remediation processes.
• Functional knowledge of Power Shell, including the ability to read, modify, and execute scripts.
• Strong customer service orientation with the ability to provide clear, professional support to non-technical users.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize work, and adapt to changing demands in a fast-paced environment.
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team.
• Commitment to continuous learning and openness to feedback.
• Availability to work weekends, evenings, and holidays is required to meet…