IT Specialist III

Introduction

Yellowstone Club is a private residential community in Big Sky, Montana, offering guests skiing, snowboarding, golf, hiking, and biking. Yellowstone Club’s Technology department is currently seeking an IT Specialist III (full‑time, year‑round) located in Big Sky.

The IT Specialist III serves as a senior technical resource within the Yellowstone Club Technology department, reporting to the IT Support Supervisor. While capable of handling the full breadth of Tier 1 and Tier 2 help‑desk responsibilities, this role is distinguished by its proactive and strategic orientation. The IT Specialist III is expected to identify recurring issues, process inefficiencies, and systemic gaps, and to design, implement, and document solutions that reduce overall help‑desk ticket volume, improve system reliability, and enhance business processes across all departments.

The role serves as a technical lead and mentor for junior IT staff and a trusted partner for other business units.

• Ensure each Member and guest receives outstanding service in a friendly environment, greeting and acknowledging every Member and guest and maintaining service standards.
• Uphold Member satisfaction by displaying hospitality and professionalism at all times.
• Understand and apply property safety and security procedures to maintain a secure environment for team members, Members, and guests.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster a positive working environment.

• Continuously analyze help‑desk ticket trends and patterns to identify recurring issues and opportunities to reduce ticket volume.
• Design and implement proactive solutions including scripting, automation, self‑service tools, and knowledge‑base articles.
• Partner with other business units to understand workflow pain points and evaluate technology solutions.
• Work closely with the Business Application and Project Manager on technology‑driven workflow improvements.
• Develop and maintain IT documentation such as SOPs, runbooks, network diagrams, and system inventories.
• Monitor system performance and health across servers, network infrastructure, and endpoints.

• Serve as the escalation point for complex or unresolved Tier 1 and Tier 2 support tickets.
• Lead or significantly contribute to IT infrastructure projects, including new building deployments, system upgrades, and technology refreshes.
• Evaluate and recommend purchases of hardware, software, and services; assist with vendor management.
• Configure, deploy, and maintain Windows servers, workstations, network equipment, AV systems, and mobile devices.
• Administer core platforms including Active Directory, Microsoft 365, Exchange, and related enterprise applications.
• Oversee endpoint security and perform vulnerability remediation.
• Maintain and improve backup and disaster‑recovery processes; conduct restoration tests.

• Provide technical mentorship and guidance to Tier 1 and Tier 2 IT Specialists.
• Develop and deliver training programs and instructional materials for IT staff and end users.
• Review and provide feedback on ticket handling, documentation, and escalation practices.

• Perform duties in a timely and efficient manner in accordance with club policies and standards.
• Meet departmental productivity, organization, punctuality, and consistency standards.
• Maintain a positive and respectful attitude and appearance.
• Work outside in various weather conditions as needed and use equipment such as ladders.
• Treat Members, guests, vendors, and co‑workers with professionalism and respect at all times.
• Maintain Members' privacy and communicate regularly and effectively with employees and supervisors.
• Work flexible hours, including evenings, weekends, and holidays as required.

• Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
• Minimum 4–6 years of progressive IT support experience, including at least 2…