IT Help Desk Specialist

Responsibilities

• Work closely with all IT staff to provide technical support for WCCU employees.
• Provide help desk services for IT supported products and systems.
• Report directly to the IT Manager.
• Maintain the integrity of confidential business information and follow all guidelines on confidentiality.
• Provide outstanding services to co‑workers & members and thoroughly understand relevant issues and the administrative processes involved in choosing a proper course of action.
• Gain the trust and respect of members, management, and employees.
• Maintain a positive, professional, team‑oriented working relationship with staff and outside vendors.
• Enhance job growth through continuing education, as required or necessary.

• College degree in computer science related field or an equivalent combination of education and experience.
• Extensive knowledge of Microsoft Windows based computer systems, Microsoft Office.
• User administration skills for Microsoft Server, Microsoft Exchange and VMware.
• Knowledge of other technologies including telephones, printers, scanners, copiers and fax machines.
• Ability to provide courteous and prompt service.
• Willingness to learn and adapt to new and changing technologies and systems.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Basic knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.