IT Systems Administrator

First Review Date:
September 15, 2026

Background Check: This position requires a background check as a condition of employment. The successful candidate must pass a criminal history background check, which may include fingerprinting, to ensure suitability for work involving sensitive investigative information, coordination with law enforcement, and potential court testimony. A valid driver’s license is required, and the incumbent must maintain an acceptable driving record for operation of state vehicles.

Work Unit Overview: The Office of Information Technology (OIT) provides quality, effective information technology solutions to enable the Department of Natural Resources and Conservation (DNRC) to fulfill its mission “to ensure Montana’s land and water resources provide benefits for present and future generations.” OIT provides end user support, application development, data and systems management, and GIS development services, as well as coordinating department operations with the State Information Technology Services Division and other State agencies.

The Technical Services team provides end user support.

Job Overview: The IT Systems Specialist is responsible for providing technical assistance for IT related systems and tools for DNRC. This position and the included duties and responsibilities are critical in facilitating an innovative, stable, accurate, and efficient technology environment for DNRC and its employees. The incumbent in this position reports directly to the Technical Services Manager. This position provides basic and advanced technical support to all DNRC employees for software, hardware, system access, and other technology-based systems and tools used within DNRC.

This includes troubleshooting software applications or hardware issues when problems occur by conducting research, working with vendors, working with the State Information Technology Services Division (SITSD), or working within a team to identify solutions, provide recommendations, and assisting in the implementation of the chosen solutions. This position will manage assigned IT systems utilized by DNRC employees or OIT personnel to perform their job functions including but not limited to: applications, software, computer systems, mobile devices, network tools and features, security tools and features, and other IT systems.

This work may include scheduling, conducting, and coordinating computer software or hardware installation and configuration, customization of new or existing software or hardware, and maintaining or patching of existing IT Systems. The incumbent will also install, configure, backup, and maintain assigned server environments located in DNRC offices throughout the state. Additionally, they are responsible for ensuring all assigned IT systems comply with State and DNRC system, security, and network standards.

Essential Functions (Major Duties or Responsibilities): These job functions are the essential duties of the position and are not all-inclusive of all the duties that may be assigned to the incumbent.

• Assist customers and users with server, computer, mobile or other technology-related problems.
• Creates, modifies, updates user accounts.
• Creates, modifies, updates, suspends, or deletes user access permissions.
• Ensures employees have the necessary access to effectively execute their duties.
• Assist customers and users with system access issues.
• Answer questions and train users about computer policies, processes, procedures, and guidelines.
• Create, review, or modify documentation on IT systems, processes, procedures, or guidelines for end users.
• Maintain records of technical issues, customer problems, and actions taken to resolve problems.
• Install, image, update, maintain, and wipe server, computer, and mobile hardware systems and software.
• Perform or assist in the Installation of copierprinter scanner hardware and drivers.
• Work with vendors to configure and install vendor specific hardware or software.
• Work with vendors to resolve issues related to their specific hardware or software.
• Configure hardware and software to meet State, DNRC, SITSD, or vendor requirements.
• Install,…