Assistant General Manager

Job Title:

Assistant General Manager

Company: Big Sky Vacation Rentals Location: Big Sky, Montana (On-site)
Employment Type: Full-Time

We Live Here, We Play Here, We Know Big Sky

Are you a driven, people-focused leader who values teamwork, accountability, and community? Big Sky Vacation Rentals is seeking an experienced Assistant General Manager to help lead daily operations, support team performance, and ensure exceptional service for homeowners and guests alike.

We are more than a property management company—we are a team deeply connected to our community, committed to excellence, and passionate about hospitality. If you're ready to lead with purpose, strengthen operations, and help guide a growing organization, we want to meet you.

The Assistant General Manager plays a key leadership role in supporting the General Manager and ensuring the smooth, efficient, and high‑performing operation of the company. This role combines operational leadership, team coordination, and administrative oversight to help drive business success, service quality, and team alignment.

• Support the General Manager in overseeing daily company operations.
• Help drive operational efficiency, productivity, and service excellence.
• Assist in implementing company goals, strategic initiatives, and process improvements.
• Monitor performance metrics and support continuous improvement efforts.
• Step in to lead operations in the absence of the General Manager.

• Help lead, support, and motivate office and field teams.
• Assist with staff scheduling, workforce coordination, and workload balancing.
• Support employee onboarding and training in partnership with Human Resources.
• Foster a positive, collaborative, and accountable team culture.

• Ensure smooth daily office operations including systems, supplies, and vendor coordination.
• Assist with work order processing, documentation, and internal communication.
• Maintain organized business records and operational documentation.
• Ensure office systems, technology, and workflow processes run efficiently.

• Support homeowner communication and ensure accurate owner records.
• Help maintain high service standards for homeowners and guests.
• Assist in resolving operational or service‑related issues.

• Ensure compliance with local regulations, company policies, and licensing requirements.
• Maintain insurance, contracts, and property documentation.
• Coordinate with maintenance to ensure company vehicle fleet remains maintained and compliant.

• Proven experience in operations, hospitality management, office leadership, or business administration.
• Strong leadership, organizational, and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Experience in property management, hospitality, vacation rentals, or service‑based business preferred.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving mindset with attention to detail.
• Proficiency in Microsoft Office and Google Workspace; property management software experience a plus.
• Positive, proactive, and team‑first leadership approach.

• Ability to sit, stand, and walk for extended periods.
• Capable of lifting up to 25 pounds regularly and occasionally up to 50 pounds.
• Comfortable bending, squatting, kneeling, and working at a desk/computer.

Salary: Competitive, based on experience

• Generous Paid Time Off (vacation, sick, personal)
• Comprehensive Health Insurance
• 401(k) Plan
• Flexible Work Schedule

Schedule: Primarily business hours; must be available for weekends, holidays, and overtime as needed.