Director of Lodging and Residential Services

Location: Big Sky

Summary There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living. As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning.

Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways. Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you. The Opportunity The Director of Lodging will lead the residential services team in a fast-paced, luxury environment at Moonlight Basin in Big Sky, MT.

This role serves as the key liaison between luxury vacation membership clubs, the service team, residents, and members — driving an exceptional residential experience through strategic leadership, operational excellence, and a strong service culture.

Essential Duties & Responsibilities Resident Experience & Relationships Enhance and refine the existing service culture between residents and staff Build rapport through daily interactions and curated resident events Provide timely response and resolution to escalated resident matters Maintain superior attention to detail in the interior and exterior presentation of all residential properties Establish and grow relationships with existing owners, members, and real estate prospects to expand the residential portfolio Operations & Facilities Oversee daily building operations, ensuring preventative maintenance is scheduled and completed Ensure work orders are completed in a timely and efficient manner Oversee housekeeping operations across residential and public spaces to ensure seamless daily performance Coordinate daily with leasing and operations teams to optimize the owner and guest experience Ensure all routine and annual inspections and services are performed as required Routinely forecast operational needs for staffing, equipment, and facilities on a 1, 3, and 5-year horizon Financial Management Create, implement, and manage a property-level budget Review, code, and approve invoices using Adaptive in alignment with budget criteria Perform account reconciliation including ledger review and owner statements Develop and maintain revenue strategies for each home, neighborhood, and portfolio Provide regular market and portfolio updates on key KPIs and upcoming pacing Assist in developing new service offerings to grow ancillary revenue streams in Residential and Housekeeping Strategy & Leadership Identify, create, and gain approval for SOPs, MOPs, and best practices for service and leasing teams Create agendas and lead weekly and monthly team meetings Track daily, weekly, and monthly analytics from surveys, work order systems, and other sources to drive operational improvements Stay ahead of market trends and implement necessary tech stack and service offerings Ensure a consistent…