Clinic Nurse

Description

Madison Valley Medical Center (MVMC) is an equal opportunity employer. MVMC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

Madison Valley Medical Center (MVMC) is an equal opportunity employer. MVMC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.

This job description is intended to reflect core areas of responsibility and an incumbent employees’ knowledge and skill set needed to complete those functions. This document is not intended to catalog each individual duty; employees are routinely called upon to address emerging employer requirements in alignment with individual work units and assignments of jobs. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer change.

Clinic Triage/Nurse

Non-Exempt

Clinic

Clinic Manager

The Clinic Triage/Nurse reports to the Clinic Manager and is responsible for answering patient inquiries over the telephone, assessing the severity of the patient's symptoms and medical needs. Guides the patient to the appropriate level of care; schedules patient appointments over the phone with appropriate healthcare providers/facilities/physicians. Documents information provided to patients during triage in health record systems, records patients health conditions for follow-up patient care.

Maintains and develops triage protocols; ensures patients' healthcare information is updated on time. Performs all duties in a manner consistent with the mission and values of MVMC.

• Triage Phone Response:
  Manages patient health concerns and symptoms via a telephone interaction utilizing protocols for the assessment and management of a range of symptoms. These telephone interactions require assessment, patient education and may require crisis intervention. Responds to and prioritizes incoming patient messages and test results. Schedules appointments as needed. May schedule tests and procedures and facilitate insurance prior-authorization. Review and authorize/deny provider ordered prescriptions in accordance with established guidelines when needed.
  
  Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy. Educates patient and/or family members about diagnostic procedures, medications, nutrition and maintenance of health and wellness. Responds to patient questions and appropriately provides reassurance while responding to patient concerns.
• Patient Documentation:
  Maintains accurate and detailed patient records and pertinent information; posts tests and documents patient education provided.
• Enter all pertinent communications with the patient into the Medical Record.
• Enter clinical RN note in patients’ chart with details of Triage call.
• Notifies ED RN of potential patients and gives report on their current condition based on the triage call. Including but not limited to, patients reported symptoms, RNs recommendation of action for patient, patients’ response to RNs recommendation, approximate arrival time to the ED if indicated and the report given to the ED personnel.
• Clinical Resource for Staff:
  Performs and delegates a variety of tasks to facilitate patient care. Aware of coding and reimbursement issues. Available to other offices, clinical and non-clinical staff to answer questions and provide assistance as appropriate. Assists in orienting and training new staff. Seeks opportunities to improve or enhance nursing and leadership skills.
• Other Duties as Assigned:
  Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying service excellence, care, concern, respect and cooperation. As a member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues.
• Other duties as assigned.

• Be knowledgeable in COVID-19 facts and become familiar with the CDC guidelines and current recommendations regarding COVID-19.
• Assess a patient's current situation, illness, and/or risk factors related to COVID-19
• Work collaboratively with Madison County Public Health Department and Ennis School District (school nurse) in managing COVID-19
• Attend all COVID-19 related…