Customer Experience Guide - Seasonal

Overview

Customer Experience Guide – Seasonal Team (Retail) – Dillon, MT. This 3‑4 month contract supports peak store operations, sales, and customer experience tasks. The role reports to the Retail Store General Manager and is paid $18.60 – $20.60 per hour.

• Deliver best‑in‑class customer service and sell products, fostering community engagement and environmental stewardship.
• Support core teams through peak seasons, sales, and staffing needs to maintain a positive customer experience.
• Stock, stage, and maintain visual displays on the retail floor, ensuring store standards.
• Answer phones, support front‑of‑house and back‑of‑house operations, including inventory flow and in‑store repairs.
• Process shipments, assist with physical inventory, restock the sales floor, and prepare sales releases or breakdowns.
• Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking floors.
• Implement security and loss‑prevention measures, handle safety situations, and report/resolve concerns promptly.
• Identify opportunities to engage and support the community in line with the company’s mission to save the planet.
• Act as a brand advocate inside and outside the store, using the company’s purpose and core values as a guide for decision‑making.

• Proven customer service and/or sales experience in retail or related fields.
• Interest in learning about product lines and the company’s environmental mission.
• Strong problem‑solving skills with a courteous approach.
• Effective verbal and written communication with team members and leadership.
• Adaptability to changing priorities and the ability to pivot quickly.
• Excellent organizational skills, attention to detail, and ability to prioritize tasks.
• Time‑management skills, reliability, and ability to meet deadlines.
• Self‑motivation, strong teamwork ethic, and ability to thrive in a team‑oriented environment.
• Basic math, computer, and cash handling skills; proficiency with register use is preferred.

• Stand and walk for extended periods during 8‑hour shifts.
• Reach overhead, bend, squat, kneel, and carry products for customer service, inventory stocking, events, and merchandising.
• Walk up and down staircases while carrying boxes or products.
• Perform cleaning duties such as sweeping, vacuuming, and trash removal.
• Lift up to 55 pounds and climb ladders as needed.

Stores operate seven days a week. Current business hours are Monday‑Saturday 10:00am–6:00pm and Sunday 10:00am–5:00pm. Shifts generally fall under 19 hours per week; start and end times may vary up to two hours before or after business hours. Flexibility to meet business needs and support a healthy work‑life balance is required.

Seasonal employees are not eligible for company‑sponsored benefits unless required by law. They are eligible for sick leave benefits and in‑store discounts. This is a 3‑4 month contract position.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factor prohibited by law.