Clerk

Location: Fairfield

JOB SUMMARY The C-Store Clerk is typically the first point of contact for Mountain View Co-op (MVC) customers. This position is responsible for delivering excellent customer service, accurately processing transactions, and supporting daily store operations in a safe, compliant, and customer-focused environment. The Clerk must maintain a positive and cooperative attitude that promotes teamwork, integrity, honesty, and helpfulness while representing MVC’s culture and values.

FLSA STATUSNon-Exempt REPORTING RELATIONSHIP Reports to the Location Manager.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES The duties listed below are considered essential functions of this position. Employees must be able to perform these essential functions, with or without reasonable accommodation.

Provide a positive customer experience through professional and courteous interactions with customers, clients, and vendors

Handle customer inquiries and complaints promptly and professionally, escalating as needed

Accurately operate the Point of Sale (POS) system and maintain proper cash control procedures

Follow MVC’s credit and cash handling policies

Ensure the store is properly stocked, merchandised, and faced

Rotate and monitor perishable products in accordance with food safety standards

Maintain cleanliness and organization of the store, including sales floor and work areas

Understand and promote current promotions and specials, and suggest related products to customers

Inform customers of applicable product handling and safety procedures

Assist in facility and equipment maintenance as needed

Ensure accuracy of transactions and assist with resolving system or balancing discrepancies (including Epicor/Triple E systems)
Follow all workplace safety practices and promptly report any safety concerns or incidents

Safely handle and work in proximity to flammable materials (diesel fuel, gasoline, kerosene, propane) and hazardous chemicals (e.g., herbicides and agricultural products) in accordance with company policy and applicable regulations

Comply with all MVC policies, procedures, and applicable local, state, and federal regulations

Perform other duties as assigned ESSENTIAL SKILLS & ABILITIES Knowledge of:

Customer service principles

Basic math and cash handling

Organization and time managementMVC products and services

Safety rules, procedures, and practices

Basic computer applications (word processing, spreadsheets, POS systems)
Ability to:

Build effective working relationships with management, co-workers, and the public

Communicate clearly and effectively in both technical and non-technical terms

Follow written and verbal instructions

Maintain reliability, punctuality, and attendance expectations

Work flexible schedules, including nights, weekends, holidays, and occasional lone shifts

Work in a fast-paced retail environment MINIMUM QUALIFICATIONS

Education:

High School Diploma or GED preferred

Experience:

Prior customer service or retail experience preferred

Certifications:

Forklift Certification or ability to obtain preferred WORK ENVIRONMENT &

PHYSICAL REQUIREMENTS The physical demands described are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions unless doing so would cause undue hardship.

Physical Requirements:

Ability to communicate effectively (speech and hearing)
Ability to see clearly (near and far vision, reading, computer use)
Manual dexterity to operate equipment, handle products, and use a computer

Ability to lift up to 50 pounds

Ability to stand, walk, and reach for extended periods

Ability to occasionally stoop, kneel, and climb

Working Conditions:

Work is performed primarily in a retail environment

Duties may require working outdoors in varying weather conditions

Exposure to low to moderate noise levels

Exposure to fuels, chemicals, and other hazardous materials

Employees are required to follow all company safety procedures, OSHA guidelines, and applicable regulations when performing job duties.

EMPLOYMENT CONDITIONS This position is subject to MVC’s probationary period, as defined in company policy

During the…