Customer Service Representative

Position: Customer Service Representative (Fixed Term)
Location: Madoc

Location Address:219 Russell Street, Madoc Salary / Pay: $20.82/hour

Job Posting

Description:

At the LCBO, we always have the right spirit! Do you?

IMPORTANT:
Candidates only need to apply for one position for cities/towns with multiple locations and job postings.

The LCBO is looking for Summer Customer Service Representatives available to work between May 4, 2026 and September 7, 2026. We are looking for great people who are passionate about delivering an engaging customer experience that keeps our customers coming back.

If you’re interested in becoming a friendly and helpful go- to expert in our retail stores for Summer 2026 then this role is for you!

As part of your paid training, you will learn about store operations, customer service, and product knowledge: wine, beer, ciders and spirits. As an LCBO Customer Service Representative, you will have a chance to inspire others and share your knowledge with our customers.

About the Role:

This is an on-site role #LI-On Site Reporting  to the Store manager, you will:

Serve customers using our cash register system, promptly, courteously and responsibly, providing a positive and memorable customer experience

Ask for donations for our partner charities (our Spirit of Sustainability Campaign)
Participate in customer experience and postal code surveys

Receive product, replenish it on the shelves, face-up products

Ensure our store is clean, organized and safe for all (clean up spills and broken bottles)
Lift cases of various sizes and weights (up to 40 lbs/18 kg) repeatedly while standing for long periods

About You:

Comfortable working with people (teammates and customers)
You must be legally allowed to work in Canada (have a valid SIN, Student, or Work Permit)
You must be at least 18 years old Bilingualism (English and French) is a bonus

You agree to complete a Criminal Background Check, at your own expense, before starting work with the LCBORequired Availability Friday (5:00 PM – Close)
Saturday and Sunday (available all day for a 4 to 8 hour shift)
Long Weekend Victoria Day weekend

Canada Day weekend

Civic Holiday weekend

Labour Day weekend

Additional Availability Additional work may be available during the week (Monday – Thursday), based on store needs

Schedules are posted two weeks in advance

Extra shifts may come up on short notice

Why Join the LCBO?

Online learning to support your interests and growth

Future employment opportunities for eligible employees

Employee Family and Assistance Program (TELUS Health)
Discounted services, products and tickets to sporting and entertainment events (Work Perks)
You’ll feel good knowing your work is helping make a difference in communities across Ontario There is a world of opportunities at the LCBO…Accommodation We foster an environment of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act.

If contacted for an interview or employment opportunity, please let us know if you need an accommodation.

Thank you for your interest. Only applicants selected for further consideration will be contacted.

Union / Non-Union:

Union
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