Front End - Service Supervisor

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

• Deliver fast, friendly, and accurate customer service while resolving customer concerns professionally
• Supervise and coordinate Front End operations, including cashiers, courtesy clerks, and service desk associates
• Monitor customer traffic and adjust staffing to maintain service levels
• Ensure front end standards for cleanliness, safety, and overall appearance are maintained
• Manage cash handling processes, including tills, pickups, loans, refunds, and approvals
• Support and enforce company policies, procedures, and safety standards
• Perform register operations and serve as backup cashier as needed
• Conduct store walks, delegate tasks, and follow up to ensure completion
• Handle operational issues such as scan errors, system issues, and front-end emergencies
• Promote a positive team environment and ensure associates present a professional image

• Strong communication and interpersonal skills
• Ability to lead, coach, and motivate a team
• Customer-focused mindset with strong problem-resolution skills
• Ability to remain calm and professional in high-pressure situations
• Strong organizational and multitasking abilities

• Leadership and team supervision
• Customer service excellence
• Operational execution and problem-solving
• Decision-making and accountability
• Time management and adaptability in a fast-paced environment

• Front End operations, including POS systems and cash handling procedures
• Company policies, safety standards, and sanitation guidelines
• Basic math, weights and measures, and cash accountability practices
• Product awareness and general store operations

• Ability to supervise and direct teams effectively
• Ability to operate and troubleshoot registers, scanners, and related equipment
• Ability to analyze situations and make sound decisions quickly
• Ability to stand/walk for extended periods and lift up to 55 lbs
• Ability to maintain awareness of safety risks and respond appropriately

• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to work in a fast-paced, high-stress retail environment
• Must demonstrate honesty, integrity, and adherence to company policies
• Ability to maintain a professional appearance and uphold grooming standards

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve