Retail Assistant Manager- Lehigh Valley Mall

• Passion for delivering exceptional customer experiences.

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.

Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

At POP MART, we believe art has the power to inspire joy, spark imagination, and bring people together. As an Assistant Store Manager, you'll play a critical leadership role in delivering an exceptional customer experience while supporting all aspects of store operations. You'll partner closely with the Store Manager to drive sales performance, develop a high-performing team, execute operational excellence, and ensure the store consistently reflects the POP MART brand.

As a leader, you'll coach and develop team members, inspire a customer-first culture, and help create memorable experiences for collectors and first-time visitors alike. You'll also oversee daily operations, inventory, merchandising, and business performance while serving as Manager on Duty when the Store Manager is unavailable.

This position reports directly to the Store Manager.

• Partner with the Store Manager to recruit, coach, develop, and retain a high-performing team.
• Lead, motivate, and develop Brand Associates and Sales Leads through coaching, feedback, and recognition.
• Foster an inclusive, collaborative, and customer-first culture that reflects POP MART's values.
• Serve as Manager on Duty, making operational and customer service decisions while ensuring an exceptional store experience.
• Support onboarding, training, and performance development of new team members.

• Deliver an exceptional customer experience by leading from the sales floor and setting the standard for customer engagement.
• Inspire excitement around POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Resolve customer concerns professionally while building long-term loyalty.
• Ensure every customer interaction reflects POP MART's premium brand experience.

• Partner with the Store Manager to achieve sales goals and key performance indicators (KPIs), including:
  • Sales
  • Conversion
  • Units Per Transaction (UPT)
  • Average Transaction Value (ATV)
  • Payroll productivity
  • Inventory accuracy
• Analyze business results and identify opportunities to improve sales performance.
• Execute action plans to improve store performance and customer engagement.
• Promote new product launches, limited-edition releases, and seasonal campaigns.

• Oversee daily store operations, including opening and closing procedures, cash management, safety, and operational compliance.
• Ensure company policies, procedures, and loss prevention standards are consistently followed.
• Maintain an organized, clean, and safe store environment.
• Support scheduling, daily task planning, and operational execution.
• Monitor inventory accuracy, shipment processing, replenishment, transfers, and stockroom organization.

(Responsibilities may vary based on store volume.)

• Execute POP MART visual merchandising standards and marketing initiatives.
• Install planograms, fixtures, promotional…