Retail Supervisor

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Full Time Year Round Service Big Sky, MT, US

7 days ago Requisition

There’s a side of Big Sky, Montana that’s unlike anywhere else—and at Moonlight Basin, you’ll experience it firsthand. Spanning over 8,000 acres of breathtaking alpine landscape, Moonlight offers a truly unique blend of natural beauty, outdoor adventure, and elevated private club living.

As part of our team, you’ll work in one of the most scenic and inspiring environments in the country—where towering peaks, endless trails, pristine forests, and direct access to world-class skiing at Big Sky Resort are just the beginning. Whether it’s a powder-filled winter or a sun-drenched summer, Moonlight Basin is a place where work and lifestyle come together in unforgettable ways.

Our team members enjoy the opportunity to grow professionally while being immersed in a culture rooted in excellence, hospitality, and the spirit of the mountains. From golf and hiking to fly fishing, biking, and exploring nearby Yellowstone National Park, Moonlight Basin puts you at the heart of everything that makes Montana special.

Located just minutes from the town of Big Sky and within easy reach of Bozeman, Moonlight offers the perfect balance of adventure, culture, and community. If you're passionate about the outdoors, driven by service, and looking to be part of something exceptional, Moonlight Basin could be the place for you.

Moonlight Basin is seeking a Retail Supervisor who ensures every member and guest receives outstanding service in a friendly, welcoming environment. This role is empowered to guarantee total member satisfaction, displaying hospitality and professionalism at all times while representing Moonlight Basin with pride. The Retail Supervisor helps lead the day-to-day operations of the Retail department, supporting the Retail Associate team and ensuring every transaction and interaction reflects the club's standards of service.

• Assist in managing the Retail department, including coaching, counseling, training, and disciplinary action when necessary.
• Oversee retail staff to ensure consistent use of department practices and procedures across shifts.
• Initiate interaction with members, guests, and prospective members to gather and share information, ensure compliance with standards and expectations, and receive feedback.
• Supervise the daily operations of the Retail division, including shifts and special events as needed.
• Conduct training as needed to keep the Retail team informed on club events, activities, policy changes, and other information relevant to the member experience.
• Work with the Retail team to ensure Retail Associates consistently meet or exceed member expectations.
• Maintain inventory levels, monitor fluctuating supply and demand, and assist in coordinating product procurement.
• Oversee special and unique member requests before and during their visit; work with the Retail Manager to plan for VIP needs.
• Assist the Retail Manager with scheduling employees to ensure hours of operation align with club needs and business demands.
• Interface with other departments to meet member, guest, and prospective member requests.
• Oversee shipping, receiving, and mail delivery of Retail items.
• Maintain accurate member billing records.
• Respond to member, guest, prospective member, and interdepartmental inquiries via phone, email, fax, and mail.
• Maintain detailed records of member preferences and requests.
• Handle member complaints that elevate beyond the Retail Associate level.
• Recognize Retail team member excellence and identify areas for improvement on a daily basis.
• Support departmental financial objectives, including monitoring expenditures and helping identify corrective actions to meet goals.
• Perform other duties as assigned; job duties and responsibilities may be reassigned at any time based on business needs.
• Displays hospitality and professionalism with members and guests at all times.
• Handles all transactions in a legal and ethical manner.
• Maintains a positive, respectful, and…