Retail Supervisor Winter

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Seasonal Full Time Big Sky, MT, US

25 days ago Requisition

Salary Range: $22.00 To $24.00 Hourly

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.

Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

The purpose of the Retail Supervisor is to assist in overseeing day-to-day operations and facilitate impeccable Member and guest services and assist in the daily operations of the Retail division.

• Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.

• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in managing Retail department including coach and counseling, train and disciplinary action where necessary.
• Oversee staff to ensure crews are utilizing department practices for consistency.
• Initiate interaction with Members, guests, and prospective members to obtain and disperse information, ensure compliance with standards and expectations and to receive feedback.
• Responsible for supervising the daily operations of the Retail division, shift or events as called upon.
• Responsible to conduct training as needed to keep Retail team informed on Club events, activities, changes and any other information that the team needs to be made aware of as it relates to the Member experience.
• Work with Retail team to ensure Retail Associates efficiently meet and/or exceed Member expectations.

• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.

• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe…