Maintenance Technician - Residential

Description
Position: Maintenance Technician - Residential
Reports To: Director of Facilities
FLSA Status: Non-Exempt

The Maintenance Technician supports the repair, maintenance, and safe operation of Rock Creek Cattle Company properties, including mechanical, HVAC, plumbing, electrical, structural, pool/spa, and general facility systems. This position performs routine inspections, preventative maintenance, troubleshooting, repairs, and guest-readiness support while maintaining timely communication with management regarding progress, safety concerns, deficiencies, and operational needs.

This job description is intended to describe the general nature and level of work performed. Duties may be modified based on business needs, seasonal demands, and operational priorities.

• Performs daily walk-throughs of RCCC buildings and weekly walk-throughs of assigned RCCC properties using Company checklists.
• Ensures assigned RCCC buildings and facilities are operational and ready for business, including the Lodge, General Store, Golf Shop, Fitness Center, pool areas, and other assigned facilities.
• Identifies, documents, troubleshoots, and repairs maintenance issues, including lighting, smoke detector testing, battery replacement, paint touch-ups, and general facility deficiencies.
• Supports seasonal guest-readiness of cabins by identifying and addressing deficiencies related to HVAC, television, phone connectivity, internet connectivity, plumbing, running water, and general maintenance needs.
• Monitors, tests, documents, and maintains pools, spas, hot tubs, children’s pools, and related water features in accordance with Company procedures, manufacturer instructions, Montana public health requirements, and applicable pool/spa codes and standards.
• Promptly reports all guest, member, employee, personal, property, safety, injury, accident, near-miss, or high-risk concerns to management in accordance with Company policy.
• Follows Company standards and protocols when performing work in private residences or member/guest areas.
• Follows all applicable Company policies and procedures, including but not limited to attendance, dress code, safety, conduct, timekeeping, and handbook requirements.
• Stays informed of course events, large parties, reservations, and property activities that may impact maintenance operations.
• Attends mandatory staff meetings, trainings, and safety meetings.
• Follows all applicable safety procedures, including PPE, hazard communication, chemical handling, ladder safety, electrical safety, equipment safety, and incident-reporting procedures.
• Accurately records all hours worked, including clocking in and out as required. Promptly reports missed punches or timekeeping discrepancies to management.
• Complies with Company meal and rest period policies and accurately records all time worked; promptly notifies management if work demands interfere with scheduled breaks.
• Performs other duties as assigned.

• Basic knowledge of carpentry, plumbing, electrical, HVAC, mechanical systems, and general facility maintenance.
• Ability to troubleshoot and complete routine repairs safely and efficiently.
• Ability to work long, varied, and sometimes irregular hours, including overtime, split shifts, nights, weekends, holidays, and seasonal schedules.
• Strong verbal communication skills and ability to interact professionally with employees, members, guests, vendors, and management.
• Ability to represent the Company in a positive, professional, and service-oriented manner.
• Ability to handle sensitive information appropriately and maintain confidentiality.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks, adapt to changing needs, and…