MAP Case Manager

MAP Case Manager

Make a meaningful impact on public safety and professional recovery across Montana. As a Case Manager with the Employment Standards Division, you will play a critical role in supporting licensed professionals as they navigate compliance requirements and work toward maintaining or regaining their ability to serve their communities. This position offers the opportunity to work in a mission-driven environment where accountability, fairness, and positive outcomes are at the center of everything we do.

You will work with high-needs participants facing complex and often challenging circumstances, where continuity of care is essential—not only for their success, but for the safety and well-being of the public.

POSITION OVERVIEW:

The Montana Assistance Program (MAP) supports licensed professionals across the state who may be experiencing substance use, mental health, or physical challenges that affect their ability to practice safely. This position serves as a key point of contact for program participants, ensuring compliance with established monitoring agreements. The Case Manager works closely with participants, providers, and internal staff to support consistent program implementation and informed decision-making.

This role contributes directly to public protection while supporting participants in successfully completing program requirements.

WHAT'S IN IT FOR YOU:

• Meaningful public service:
  Contribute to protecting Montana communities while supporting individuals in returning to safe, professional practice.
• Skill development and growth:
  Build expertise in case management, regulatory compliance, and professional communication within a structured program environment.
• Collaborative work environment:
  Work alongside a supportive team of professionals committed to consistency, fairness, and continuous improvement.
• Impactful relationships:
  Engage directly with participants and providers, developing strong interpersonal and problem-solving skills.
• Career-building experience:
  Gain valuable experience in compliance, documentation, and program operations that can support advancement in public sector or regulatory roles.

ESSENTIAL FUNCTIONS:

• Monitor participant compliance:
  Track and oversee participant progress in meeting the terms of monitoring agreements, ensuring timely follow-up and documentation of required activities.
• Maintain accurate records:
  Document participant interactions, progress, and supporting information to ensure complete, accurate, and up-to-date case files for program and board review.
• Coordinate communication:
  Serve as the primary liaison between participants, treatment providers, and program staff to support clear, consistent communication and successful outcomes.
• Identify and resolve issues:
  Evaluate participant challenges, identify root causes of non-compliance, and collaborate with program staff to develop appropriate solutions.
• Ensure program consistency:
  Work with colleagues to promote consistent application of procedures, documentation practices, and monitoring standards across the program.
• Escalate compliance concerns:
  Identify and report potential violations or risks, escalating issues to the Program Coordinator for further evaluation and action as needed.
• Support program integrity:
  Contribute to a fair and accountable process that balances participant support with the program's public protection mission.

REQUIRED SKILLS AND

COMPETENCIES:

Candidates must demonstrate the ability to:

• Case management and prioritization:
  Manage multiple participants, track progress, prioritize tasks, and meet deadlines in a dynamic environment.
• Regulatory application and compliance:
  Interpret and apply laws, rules, and contractual agreements, ensuring adherence to program and regulatory requirements.
• Records management and reporting:
  Maintain accurate records, manage data in electronic systems, and prepare clear, concise reports for decision-makers.
• Confidentiality and ethical judgment:
  Handle sensitive information appropriately and apply privacy laws, policies, and sound judgment in all situations.
• Problem solving and critical thinking:
  Analyze issues, identify root causes, and develop practical,…