Department Manager; Montclair, CA

Job Details

Location:

4955 South Montclair Plaza Lane, Montclair, CA 91763
Salary: $22.10 - $25.75 hourly

Buffalo Wild Wings Department Manager responsible for overseeing a specific department – Heart of House, Bar, or Hospitality – and supporting the General Manager to maintain profitability, quality and guest experience.

• Manage departmental staff, including hiring, training, scheduling and ongoing development.
• Ensure compliance with health & safety, quality standards and company policies.
• Control department costs, inventory and labor to meet profitability targets.
• Cooperate with other Department Managers for coordinated staffing and operational decisions.
• Implement and monitor performance metrics such as GEM, QSCs and P&L.
• Address guest feedback through the Guest Comment program and improve service.
• Conduct administrative duties, e.g., invoicing and equipment maintenance.
• Program and manage incentives, contests and performance appraisals.

• Heart of House (HOH) Manager:
  • Oversee food product management, inventory, and recipe adherence.
  • Ensure food cost control and labor results within company targets.
  • Coordinate new product rollouts and maintain quality standards.
  • Manage HOH team development and training.
• Bar Manager:
  • Supervise bar operations, beverage ordering, inventory and regulatory compliance.
  • Develop and train bartenders & bar servers and enforce Responsible Alcohol Service (RAS) compliance.
  • Maintain cost tools and track beverage cost and labor results.
  • Run bar sales incentives and manage waste, comps and discounts.
• Hospitality Manager:
  • Oversee dining room service and hospitality staff.
  • Assist with Local Restaurant Marketing and create sales incentives.
  • Maintain guest experience and implement incentive programs.

• Minimum 2 years of restaurant or hospitality management experience.
• Experience managing a full‑bar restaurant is preferred.
• Ability to work late nights, weekends and flexible shifts.
• Valid driver’s license, high school diploma or equivalent, and satisfactory background check.
• Physical ability to lift up to 50 lbs.
• Strong organizational, communication and leadership skills.
• Completion of Buffalo Wild Wings Management Certification program.

Competitive salary, monthly bonuses, comprehensive benefits package, 401(k) match, and ongoing training and development opportunities.

This job description is intended to describe the general level of work being performed and may change from time to time.