Senior Program Manager – Summit Services

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Regular Full-Time Management Montclair, CA, US

Salary Range: $80,000.00 To $91,500.00 Annually

The Oparc Mission

Oparc believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. Oparc exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.

General Statement of Function: The Senior Program Manager – Summit Services provides supervisory leadership, case management oversight, and quality assurance for Summit Services programs, directly supervising three (3) Program Managers. This role combines day-to-day program leadership with case management continuity, regulatory compliance, and continuous quality improvement (CQI), ensuring uninterrupted, high-quality, person-centered services across assigned sites, including routine and unannounced site observations, incident trend analysis, and corrective action follow-through for Summit Services programs.

The Senior Program Manager – Summit Services works in close partnership with the Senior Program Manager for ADC Programs division to provide monthly quality and compliance summaries to the Director of Licensed Programs

Essential Functions:

• Directly supervise three (3) Program Managers across Summit Services programs, providing coaching, performance management, and day-to-day leadership.
• Serves as the point of escalation for Program Managers on program operations, staffing, and participant service issues.
• Support Program Managers in aligning day-to-day operations with Oparc's mission, goals, and person-centered practices.
• Monitor program areas for safety, organization, and compliance with health and environmental standards.
• Maintain a thorough understanding of each supervised program's needs and support implementation of individualized, person-centered programming.
• Provide timely response to urgent participant needs, service changes, or compliance-related deadlines.

Case Management Support & Consistency

• Provide guidance, coaching, and technical support to Case Managers, including serving as a licensed program primary resource for the case management system, and providing oversight of system-related functions such as user support, troubleshooting, data integrity, and documentation standards.
• Support the alignment of person-centered service plans with participant goals, needs, and requirements.
• Using a tracker, provide oversight of the delivery of onboarding and ongoing training to new and existing staff, ensuring consistent training in documentation practices.

Compliance & Quality Assurance

• Perform quarterly reviews and Program Manager audits of case files for participants with annuals due, ensuring documentation is complete, current, and compliant with program and regulatory standards.
• Quarterly oversight of internal monthly audits of, medication logs, cash accounts, Safety binders, Emergency binders, Evacuation documents, License 500 forms, and compliance logs for assigned sites to ensure compliance with Title 17, Title 22, CCL, HCBS, DDS, OSHA, and other regulatory or accreditation agencies.
• Conduct routine and unannounced site visits and quality assurance walk-throughs, including community-based activities and outings, using standardized tools and submit deficiency reports and trends to the Director of Licensed Programs and Chief Program Officer.
• Evaluate staff-participant interactions to ensure dignity, respect, and appropriate support are consistently demonstrated.
• Monitor adherence to person-centered planning…