Store Manager, Retail & Store Manager

About Our Company

At Lids Sports Group, we don’t just sell hats — we fuel fandom. As the largest licensed sports retailer in North America, we bring sports, fashion, and culture together in more than 1,300 stores nationwide. Headquartered in Indianapolis, Indiana, Lids delivers premium, fan‑driven products and unforgettable retail experiences.

Store Manager

At Lids, our Store Managers are the heart and soul of the Lids brand. These cap experts strive to foster passion for sporting and fashion goods by meeting the needs of our customers while ensuring that all areas of the store are engaged. Store Managers are accountable for every aspect of the retail store performance, including achieving key results, creating a fun and inclusive environment for their team, and delivering exceptional customer service.

• Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence.
• Assist in onboarding to acclimate new team members.
• Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives.
• Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids standards.
• Perform people‑related actions to update team information, including approving time‑off requests, shift swaps, availability, timecards, qualifications, and other records.
• Lead and monitor ongoing training strategy for non‑Keyholders and other employees.
• Address all employee concerns or issues and partner with internal support when necessary.
• Drive team engagement through recognition, continuous check‑ins, and performance management documentation.
• Collaborate across store channels or districts using company discussion boards or regional chat platforms.

• Lead and execute Lids selling strategy to achieve KPIs and sales targets.
• Resolve customer feedback and address issues in the moment, including escalations and urgent requests, to “make it right” for customers.
• Manage and direct in‑store team members to ensure optimal customer service and support overall store operations.
• Ensure every customer is offered the opportunity to participate in Lids membership programs or special in‑store offers through employee education.

• Manage compliance with scheduling and payroll processes in line with policies, budgets, and applicable law.
• Plan, prepare, and manage schedules based on team qualifications, availability, and performance.
• Manage business disruptions and provide operational continuity during closures, absences, or schedule changes.
• Execute operation‑focused directives, promotions, and initiatives from Lids HQ.
• Maintain safe working environment by adhering to policies and procedures.
• Maintain store technology and equipment, conduct audits, verify functionality, facilitate updates, and order repairs.
• Maintain store facilities, supplies, and services by executing service requests and replenishing supplies.
• Manage cash accurately, including opening and closing till, using counterfeit protection, and conducting bank drops.
• Prepare the store for inventory audits and support audits as needed to confirm inventory accuracy.

• Drive overall store product strategy, including supervising receiving, processing, merchandising, and exiting through purchase or transfer.
• Organize the backroom to maximize efficiency and space utilization.
• Ensure product integrity and vendor‑specific regulations.
• Lead execution of weekly markdowns and markups for proper pricing.
• Monitor and manage sell‑through and inventory accuracy.
• Manage transfers or ship‑backs per company standards.
• Execute optimal layout and visual merchandising strategy, including window activations and seasonal changes.
• Maintain the look and feel of the store through day‑to‑day VC and minor adjustments.
• Execute special pricing signage and promotional presentation adjustments during operating hours.

• Established ability to produce sales results while…