Assistant Store Manager - 27

• Location 4430 Holt Blvd,Montclair, CA, 91763,United States
• Base Pay $21.40 - $22.40 / Hour
• Job Category Retail, Management
• Employee Type FTSTR-CA
• Required Degree High school
• Manage Others Yes

• Phone

Description

Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager

Driving Results

• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Continuously motivate Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for Team Members by playing an active role on the sales floor
• Collaborate with other members of Management to identify opportunities to support sales
• Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies
• Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty
• Effectively handle customer issues; continuously improve overall customer satisfaction

Operational Excellence

• Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
• Monitor and verify incoming/outgoing product deliveries
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Assist in controlling store expenses and maintaining budgets; maximize expenses

Developing World Class Teams

• Assist with recruiting, interviewing and selection process of Team Members
• Train, coach and develop Team Members in all areas of the business
• Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling
• Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by the Company including but not limited to:
  Microsoft Office, POS systems, and time keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Ability to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.
• Abi…