Lead Case Manager

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Regular Full-Time Professional

Montclair, CA, US

Salary Range: $26.50 To $28.09 Hourly

OPARC believes that all individuals deserve the human right to be valued members of society regardless of their intelligence or physical capabilities. OPARC exists to make training, employment, and social opportunities available and to be the champion for thousands of people with disabilities in Southern California.

Lead Case Manager (Licensed Programs)

The Lead Case Manager for Licensed Programs serves as a cross-site resource responsible for ensuring continuity, compliance, and consistency in case management services across programs. This role provides guidance and support to Case Managers, monitors documentation and service delivery practices, and helps maintain alignment with person-centered planning, regulatory requirements, and organizational standards.

The Lead Case Manager plays a critical role in ensuring uninterrupted services during staff absences, reducing compliance risk, and supporting Program Managers by stabilizing case management operations across sites.

• Serve as the designated back‑up Case Manager (to Summit Services or ADCs) to ensure uninterrupted participant services during planned and unplanned staff absences.
• Assume temporary caseload responsibilities when Case Managers are on leave, including maintaining participant engagement, communication with support teams, and required documentation.
• Ensure no lapse in required timelines, including ISP meetings, progress reports, and regulatory documentation.
• Provide timely response to urgent participant needs, service changes, or compliance‑related deadlines.
• Maintain working knowledge of participants across assigned programs to support seamless service continuity.

• Provide guidance, coaching, and technical support to Case Managers, including serving as a primary resource for the case management system of licensed programs, and providing administrative oversight of system‑related functions such as user support, troubleshooting, data integrity, workflow processes, and documentation standards.
• Support implementation of person‑centered service plans aligned with participant goals, needs, and funding requirements.
• Assist Case Managers, as needed, in navigating complex participant situations, including behavioral, social, or service coordination challenges.
• Promote consistency across sites to ensure uniform quality of case management services.
• Provide onboarding and ongoing training to new and existing Case Managers of Licensed Programs, ensuring all staff are trained consistently in case management documentation practices, regulatory requirements, case management system use, and person‑centered service delivery.

• Perform monthly reviews and audits of Case Magic files for participants with annuals due, ensuring all documentation (e.g., uploads, required paperwork, and progress notes) is complete, current, and compliant with program and regulatory standards.
• Monitor case management practices to ensure compliance with Department of Developmental Services (DDS), Community Care Licensing (CCL), and Regional Center requirements.
• Conduct ongoing internal reviews of participant records and documentation to verify accuracy, completeness, and timeliness.
• Identify documentation or compliance gaps and provide guidance and follow‑up to ensure corrective action is taken.
• Prepare and provide monthly caseload status reports to Program Managers and the Director of Licensed Programs, including coverage needs, documentation status, and emerging concerns.
• Analyze and present annual case management trends, including patterns in coverage, compliance, and service outcomes, with recommendations to improve efficiency, compliance, and participant outcomes.

• Review service documentation and provide feedback to ensure alignment with individual…