Membership Services Lead - Member Experience & Ops
Job in
Montclair, Essex County, New Jersey, 07043, USA
Listed on 2026-08-28
Listing for:
YMCA of the USA
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Event Management & Planning, Customer Success Management
Job Description & How to Apply Below
YMCA of the USA is seeking a Membership Services Lead to support the Montclair branch. Under the Membership Director, you will lead the member service team and ensure excellence in daily operations, while upholding the Y’s values of Caring, Honesty, Respect and Responsibility.
The role emphasizes managing member accounts, processing transactions, delivering superior customer service, and participating in campaigns and community outreach events.
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