Dreamscape Pod Operations Coordinator

Position: Dreamscape Learn Pod Operations Coordinator

IMPORTANT APPLICATION INSTRUCTIONS:

• Upload Resume or Curriculum Vitae for automatic population of information to the application.
• The contact information, work experience, and education listedon your Resume/CV will be parsed and input into your Montclairapplication.
• Review information and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
• In the “My Experience” section, you will find aResume/CV upload option where you can submit your cover letter andall other supporting documents.

Note: If you have an expansive CV, we recommend that youapply manually and only include the positions you have held in thelast ten (10) years . You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.

Job Description

SUMMARY :

Reporting to the Director of Dreamscape Learn (DSL) at Montclair State University, the Dreamscape Learn Pod Coordinator coordinates the operational use and deployment of the Dreamscape Learn Studio,ensuring users have safe and meaningful learning experiences and optimizing studio operations. The Pod Operations Coordinator works collaboratively with members of the Dreamscape Learn team, notablythe Director, as well as faculty, staff, and student users of the Studio.

The Pod Operations Coordinator plays a critical role in deliveringimmersive Dreamscape Learn experiences to the student populationwhile supporting operational excellence and delivering outstanding customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Coordinating daily operations of Dreamscape Learn immersivespaces, ensuring impactful and engaging learning experiences.
• Recruit, hire, train, mentor, supervise, schedule, and coach ateam of student employee operators.
• Provide guests with historical context on Dreamscape Learn andguide them through the VR experience from start to finish.
• Deliver exceptional customer service, ensuring all guests havea positive and memorable experience.
• Serve as the lead in checking users into their experiences,ensuring equipment is functioning correctly, overseeing eachsession, and managing equipment during and in between learning sessions.
• Troubleshoot VR equipment issues and escalate to the DSLTechnical Support Help Desk when needed.
• Replace defective hardware and manage the Return Merchandise Authorization (RMA) process with external vendors.
• Conduct regular testing, maintenance, and calibration of Dreamscape Learn VR pods and related equipment.
• Assist students and faculty in leveraging Dreamscape Learntechnology for VR development projects and other academicinitiatives.
• Maintain the Dreamscape Learn scheduling system, ensuring efficient utilization and throughput.
• Oversee facility operations, ensuring proper opening and closing procedures.
• Maintain adherence to cleaning and safety protocols in alignment with university standards.
• Maintain current knowledge in technological aspects of Dreamscape VR
• Develop and conduct training and materials for students,faculty and staff.
• Collaborate with Broadcast and Media Operations throughout theyear on select projects and at designated times.
• Perform other duties as assigned.
• Management retains the right to add or change job duties at anytime.

QUALIFICATIONS :

REQUIRED :

• Bachelor’s degree from accredited college or university inmedia, education, technology, or a related field.
• Minimum of two years of relevant experience in operations,customer service, academic support, or a technology-enabled environment
• Strong customer service and interpersonal skills, with the ability to engage diverse student, faculty, and guestpopulations
• Experience coordinating schedules, managing logistics, oroverseeing daily operations in a fast-paced environment
• Technical aptitude and ability to troubleshoot hardware/software issues in real time
• Ability to learn and operate virtual reality (VR) systems and related technologies
• Strong organizational skills with attention to detail andability to manage multiple priorities simultaneously
• Excellent communication skills.
• Ability to enforce safety, operational, and facility protocolsconsistently and…