Auxiliary Services Technology Coordinator

Job Description

Reporting to the Director, the Auxiliary Services Technology Coordinator is responsible for implementing, maintaining, and supporting a wide range of technology infrastructure, systems, and reporting applications associated with Auxiliary Services. The role includes management of information systems and web-based application services for Auxiliary Services and related applications that may cross over to other university partners.

• Configure applications, develop programs, command procedures and scripts for assigned information systems, including but not limited to Auxiliary Services systems (Transact, eFollet, etc.).
• Participate in the gathering and review of business processes, design analysis, project planning, implementation, documentation, thorough testing, and training of end users.
• Use appropriate software tools to write queries or design and produce reports that support departmental and enterprise needs; perform cross‑system data comparisons and reconcilations to support accurate reporting.
• Analyze data to ensure accurate reporting; maintain, regularly review, update, and grow an inventory of legacy, system delivered, and custom reports.
• Work with the Office of Information Technology to identify application server, network, and security requirements needed to support current and future application suites.
• Complete tasks to support implementation of new technologies; participate in fit‑gap and prototyping sessions, configure systems, test configurations, set up tables, import and export data, and resolve issues.
• Train department staff and create and update training documentation for various technologies.
• Troubleshoot and analyze system issues, thinking outside the box to develop and test business process scenarios.
• Evaluate the validity of continuing use of current software/reporting processes, and recommend future system enhancements and additional functionality.
• Maintain integrity and confidentiality in instructional and program operations.
• Establish and maintain effective communication and cooperative relationships with university administrators, faculty, staff, government, and private agencies to accomplish university objectives.
• Ensure accuracy in maintaining database, financial and associated records.
• Represent the university at conferences, seminars, or meetings as required.
• Serve on ad‑hoc committees as required.
• Perform other duties as assigned.
• Management retains the right to add or change job duties at any time.

• Bachelor’s degree from an accredited college or university in a field related to the position.
• Minimum of two years of professional experience in information systems.
• Proficiency in systems programming, including SQL and PL/SQL.
• Proficiency in report development and data analysis.
• Technical understanding of application analysis, design, and implementation principles.
• Ability to exercise independent judgment, initiative, and manage multiple projects and deadlines; communicate and coordinate with all levels of the university community.
• Must be detail oriented, highly motivated, committed to excellent customer service, and demonstrate judgment, problem‑solving, and resourcefulness.

• Previous experience with Transact, Cloud POS, Residential Housing software, Banner, HTML, Java, Microsoft Office Suite, Cognos, Crystal Reports, and Workday.
• Previous experience in higher education.
• Technical understanding of application analysis, design, and implementation principles.
• Acknowledgement and understanding of the significance of your role in end users' understanding of programs and documentation.

Applicants should include a resume and cover letter describing how their background, skills, and education match the needs of the university. Carefully read and follow the steps in the application instructions.

$63,833.23 - $73,415.99 Annually

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance. For details, visit https://(Use the "Apply for this Job" box below)..

Auxiliary Services Operations

Professional – Non‑Faculty

Human Resources Workday Recruiting Support:  (Option
2) or email talent.

Montclair State University values access and educational excellence. We are committed to an environment of diverse perspectives which ensures that graduates will be civically engaged, committed to democracy, and prepared to thrive as global citizens. We foster a community that promotes varied experiences and voices. We seek applicants who will contribute diverse ideas and perspectives and who value an environment that promotes educational growth and advancement for all.

Montclair State University is an Equal Opportunity/Affirmative Action institution with a strong commitment to diversity.

Additional information can be found on the website…