Web Content & Operations Manager

Web Content & Operations Manager Skip to main content

The University’s use of cookies and other data from information technology can be found in the University’s Privacy Notice for the Website.#Web Content & Operations Manager page is loaded## Web Content & Operations Manager Apply locations:
Montclair, NJtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R1004895
** IMPORTANT APPLICATION INSTRUCTIONS:**
* ** Upload Resume or Curriculum Vitae
** for automatic population of information to the application.
* The contact information, work experience, and education listed on your Resume/CV will be parsed and input into your Montclair application.
* ** Review information
** and double-check all fields containing information that the system parsed – the software is intelligent, but you need to verify that the data is accurate.
* In the **“My Experience”
** section, you will find a Resume/CV upload option where you can submit your cover letter and all other supporting documents.
*
* Note:

** If you have an expansive CV, we recommend that you apply manually and only include the positions you have held in the last ten (10) years. You will then be able to attach your Resume/CV, as well as all other supporting documentation in the "My Experience" section of your application.
** Job Description
***
* SUMMARY:

** Reporting to the Assistant Vice President for Strategic Distribution, the Web Content & Operations Manager oversees day-to-day content operations and performance for Montclair.edu and Inside.

Montclair.edu. This role manages the Web Producer and ensures high-quality, timely publishing across both platforms by establishing clear priorities, workflows, and standards. The Manager is responsible for monitoring site performance trends, strengthening search visibility through technical and content SEO, and advancing GEO (AI-search readiness) so content is effectively crawled, understood, and surfaced to users. The role also owns content programming for key institutional pages—including the Montclair.edu

homepage—and coordinates responses to community sentiment and feedback across channels such as Google Reviews and Reddit.
*
* PRINCIPAL DUTIES AND RESPONSIBILITIES:

*** Manage the Web Producer, providing daily prioritization, quality oversight, coaching, and workload planning.
* Own the web support intake process, including ticket triage, service standards, escalation path,s and recurring issue tracking.
* Oversee publishing quality across Word Press and Drupal, ensuring content meets editorial, brand, accessibility, and governance standards.
* Monitor website analytics and user behavior trends; identify opportunities to improve discoverability, engagement, and task completion.
* Lead SEO and GEO strategy in partnership with the senior web developer, including on-page standards and technical coordination.
* Create and maintain a content programming calendar for key pages (e.g., Montclair.edu homepage, About, priority landing pages).
* Write, edit, and publish homepage and institutional copy—ensuring messaging stays current, clear, and aligned to University priorities.
* Establish repeatable publishing playbooks for components, metadata, internal linking, and content hygiene across key sections of the site.
* Coordinate cross-team collaboration with UX and development peers to ensure content changes support experience strategy and platform performance.
* Engage with and support the University’s web content community (web editors and unit liaisons) through regular meetings, Slack, and email communication.
* Monitor and respond to community feedback signals (Google Reviews, Reddit, etc.), escalating issues and tracking patterns to inform content/action plans.
* Provide regular reporting and recommendations to the AVP on performance trends, content opportunities, and web community pain points.
* Performs other duties as assigned.
* Management retains the right to add or change job duties at any time.
*
* QUALIFICATIONS:

***
* REQUIRED:

*** Bachelor’s degree in communications, marketing, digital strategy, or related field (or equivalent experience).
* Minimum four years of experience managing web content operations, publishing, and…