Director of Facilities & Operations - Montclair State University

Director of Facilities & Operations

The primary responsibility of the Director of Facilities & Operations is the overall maintenance and custodial of The Heights at Montclair State University in Montclair, NJ. Areas of responsibility include, but are not limited to, fiscal oversight, hiring/training/supervision of maintenance and custodial team members, capital planning, development/implementation and oversight of all maintenance, cleaning, and preventive maintenance plans, and close collaboration with campus partners to create and maintain a satisfactory housing experience for residents in the community.

• Seamless Assimilation:
  Provide leadership, development and program management for residential community integrating it into the institutional culture
• Point Person:
  Represent and provide communication about the residential community to University, owner, auditors, state/county/city housing stakeholders, and corporate staff.
• Client Relations:
  On site coordination, communication and liaison with the University; more specifically, Residential Education and Services, Student Affairs, Finance and Treasury, University Facilities, Auxiliary Services/Dining Services, Fire Safety, University Police, Parking Services, University and Community Relations, etc.
• Accountability:
  Assume accountability for the management and administrative operation of the residential community including office management, staff supervision, and facility management.
• Supervision:
  Directly supervise one Assistant Director for Facilities and one Maintenance Supervisor. Oversee supervision of subordinate employees in the areas of Maintenance and Operations; responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable state and federal laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work;
  
  appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; maintaining personnel documentation and process bi-weekly payroll employees.
• Human Resources:
  Oversee human resource functions such as benefits, workers compensation claims, payroll processing, hiring, training and evaluating for direct and indirect reporting staff.
• Emergency Response:
  Available for emergency response at all times (unless arrangements are made with supervisor);
  Support of after-hours duty staff, which may include response expectations at site.
• Reporting:
  Distribute regular status reports about the residential community including a weekly operations report, weekly licensing report, and collaborative reporting with the University for collections, occupancy, and subordinated expenses; also includes bi-annual furniture, fixture, and equipment report and tracking; providing prompt and thorough documentation for incidents that may create liability.
• Budgets:
  Manage operating and capital budgets. Includes developing annual budget proposals, presenting budgets to University and Owner for approval, ensuring all expenditures fall within budget expectations, planning for unexpected expenses, tracking and approving expenditures, accounts payable functions, submitting monthly budget variance explanations, and communicating with corporate accountant.
• Accounts Payable:
  Provide oversight of the accounts payable area including processing invoices for payment, tracking expenditures, containing costs and providing reports regarding expenditures.
• Contracts:
  Manage vendor/contractor relationships including negotiating for the most cost effective and high quality services and monitoring vendor activities for contract compliance.
• Facilities' Programs:
  Oversee facility management program including an active preventive maintenance program, promoting a culture of sustainability, a responsive maintenance ticket system with low call back volume, a well-regulated housekeeping and grounds-keeping program, inventory control and asset management, and ongoing quality improvement efforts.
• Turn(s):
  Manage annual "turn" of apartments between contracts including…