Quality Assurance & Exception Specialist

Quality Assurance & Exception Specialist About Speed Xpress Inc.

Founded in 2022, Speed

X offers a superior last-mile delivery experience designed to better connect brands to customers. At Speed

X, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

We are seeking a meticulous and resilient Quality Assurance/Quality Control (QA/QC) Specialist to ensure every parcel leaving our facilities meets Speed

X’s rigorous operational standards before entering the final mile delivery process.

This position operates at the intersection of warehouse operations, internal systems, and customer support.

• Physical Quality Audits: Conduct routine and systematic inspections of parcels on sorting lines, staging areas, and loading docks to verify accurate labeling, packaging integrity, and compliance with handling procedures.
• Exception Identification & Segregation: Identify, separate, and properly isolate exception parcels, including damaged shipments, mis-sorted packages, documentation discrepancies, and weight variances.
• Process Compliance: Monitor and enforce adherence to warehouse sorting and handling Standard Operating Procedures (SOPs) across multiple shifts and operational teams.

• Operational Investigations: Utilize internal ERP/POS and tracking systems to investigate the root causes of operational exceptions identified on the warehouse floor or through shipment tracking.
• Root Cause Analysis (RCA): Perform detailed analysis of shipment failures, data inconsistencies, and sorting errors to determine where operational breakdowns occurred, whether due to data entry, system configuration, or physical handling issues.
• Data Integrity & Corrections: Execute system corrections following physical verification to ensure shipment records accurately reflect the final status and disposition of exception parcels.

• Customer Support Liaison: Serve as a point of contact for escalated customer inquiries related to shipment exceptions, including delayed tracking updates, missing information, and failed delivery attempts.
• Professional Communication: Communicate operational issues clearly, professionally, and empathetically while providing timely updates and realistic resolution timelines.
• Continuous Improvement Feedback: Escalate recurring operational and customer communication issues to Operations and Data teams to support process improvement initiatives.

• Warehouse Floor Readiness: Ability to stand and walk for extended periods, including full shifts, in a warehouse environment.
• Exceptional Attention to Detail: Strong accuracy and precision when verifying parcel information, tracking numbers, labels, and addresses.
• Technical Proficiency: Comfortable using scanners, tablets, and standard office software, including Microsoft Excel for basic reporting and data tracking.
• Learning Agility: Ability to quickly learn and adapt to proprietary ERP/POS and operational systems through hands‑on training.

• Education: Associate’s degree, bachelor’s degree, or equivalent educational background preferred.
• Logistics
  
  Experience:
  
  Previous experience in a warehouse, fulfillment center, logistics, or parcel sortation environment is highly preferred.
• Bilingual
  
  Skills:
  
  Mandarin or Chinese language proficiency is a strong asset for internal collaboration and customer communication, though not required.