Area Supervisor

General Purpose

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times.

Area Supervisors also execute and supervise Company operational processes as needed.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately correct or report any unsafe conditions or practices to Store Leadership.
• Be responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
• Remove clutter and ensure safe, clear egress to emergency exits.
• Ensure customer safety including accident prevention, accident reporting and emergency procedures.
• Test all fire alarm systems as scheduled and respond to after‑hours alarms when requested.

• Treat all customers, associates, and other leaders with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times. Recognize associates using Company recognition programs.

• Represent and support the Company brand at all times.
• Maintain a professional appearance in accordance with the Company Dress Code and ensure all associates adhere to it.
• Keep all areas of the Store clean, well‑maintained, and merchandised to standard.
• Be responsible for daily trash removal.

• Ensure recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
• Be responsible for receiving merchandise trucks when needed.
• Process all merchandise with a sense of urgency.
• Handle all non‑merchandise inbound deliveries (e.g., signs, supplies, special deliveries).
• Maintain cleanliness and organization of all stockrooms.
• Assist with delivery and placement of merchandise on the sales floor when all merchandise is processed.
• Ensure any back‑stock is secured and processed to Company policy.
• Mentor associates in department merchandising including back‑stock.
• Reduce loss due to damage.
• Ensure compliance with monthly presentation guidelines in the assigned area.
• Conduct floor moves and signing, including promotional signing as needed.
• Perform re‑wraps when required.

• Understand and comply with the Loss Prevention Awareness Program. Maintain a large customer‑service presence on the sales floor, engage customers and associates, and increase loss‑prevention awareness.
• Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash, credit‑card information and merchandise.
• Maintain the Public View Monitor (PVM) system properly.
• Conduct “code” package inspections.
• Execute Company Best Practices and maximize productivity by minimizing steps and touches.

• Execute Company Best Practices and maximize productivity by minimizing steps and extra touches when working.
• Maintain pace, energy and presence at the Front End, managing the line to expedite customer wait time.
• Train and coach associates on cash registers, shortage‑control policies and other front‑end procedures to meet friendly and productivity standards.
• Control retail associates’ break schedule for backups, lunches and breaks.
• Ensure all equipment is working properly.
• Maintain proper supplies and recovery for the front end area.
• Ensure go‑backs are expedited, properly scanned, security‑tagged and ticketed.
• Teach all associates the “Scan and Bag” best practice.
• Ensure salability of merchandise on the front end, aisle tables,…