Community Support Specialist

About the Organization MAOF uses a multi-generational approach to uplift the whole family. We provide social services for infants through seniors across four pillars: early child education services, senior services, community development services, and community partnership services.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Community Support Specialist

MAOF Community Development (Los Angeles County)

$21.99 - $23.00

Non-Exempt, Temporary

2

Open until filled

Community Support Specialist will provide direct services and case management services on all programs under the Community Development Department. This includes and it is not limited to financial/employment/digital coaching, free tax preparation services. The Community Support Specialist will perform duties in compliance with grant agreements and program guidelines.

Duties may include, but not limited to the following:

• Provide services through one-on-one, couple, or small group sessions.
• Assess, plan, facilitate, coordinate and advocate for options and services on behalf of the participant.
• Serve as a liaison between the participant and social, financial, health and legal services.
• Cultivate relationships with community-based organizations, government agencies, businesses, financial institutions as a means of developing resources to serve clients.
• Develop plans of actions, provide tools, resources, and accountability to the client to help them meet their goals.
• Review and modify plan as circumstances change for the participant.
• Plan regular follow-ups to assess progress and additional needs and engage the client in a long-term relationship.
• Complete all required forms for participant based on program and service.
• Make appropriate referrals and integrate other wrap-around supports (i.e., benefits, tax preparation, specialized employment preparation, job readiness training) into counseling to achieve greater results.
• Ensures confidentiality of all client files and information.

• Work with clients to complete a detailed financial and career assessment.
• Completing Combined Financial Assessment (CFA) for financial counseling clients
• Work with the client to document a budget and provide strategies for budget improvements.
• Access the client's credit report/score and offer strategies to credit building.
• Document the client's balance sheet and provide strategies for increasing net worth such as paying off credit card debt, building an emergency fund, pay yourself first, etc.

• Assist with tax preparation services after passing an IRS certification exam (training provided);
  Ensure that information about asset-building and financial education resources are available.
• Assists clients with online job searches, resume building, mock interview and employment applications.

• Use case management systems to document and reflect the clients' outcomes accurately and on time.

• Conduct workshop in topics relevant to the community such as budgeting, savings, banking products, credit building, identity theft, resume building, job fairs and more.
• Responsible for program recruitment through community outreach and partnerships with community contacts.

provide key data, updates, and relevant information on program outcomes for MAOF reports, funder grant reports, and internal grant management check-ins.

• Attend conferences, workshops and trainings; represent the organization and program director in a professional manner.
• Assist with community events, and special events, as assigned.
• Performs other duties as assigned.

• High School Diploma/GED.
• Bachelor's degree from a four-year accredited institution in relevant field, preferred.
• Minimum of 2 years of experience in case management.
• Must possess own vehicle at all times, a valid California Driver's License and appropriate automobile insurance.
• Bilingual English/Spanish required.
• Computer skills (Microsoft office, excel, power point and word).
• Familiarity with delivery of services which are mindful of different cultural and language traditions, showing respect and validation for communities.
• Effective communication skills, both verbal and non-verbal; and excellent writing skills.
• Commitment to excellence - Performs duties consistently at the highest level possible with attention to detail.
• Skillfully and professionally represent MAOF.
• Ability to work independently with minimum supervision.
• Self-motivated and a problem solver.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, Supervisors, and the public.
• Work as part of a team and collaborate with co-workers; and complete projects under tight…