Operations Support Agent

Location: Sainte-Julie

The work mode arrangement for the position is full-time on site.

Required
The incumbent carries out various operational activities related to processes associated with caisse products and services. They carry out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components. More specifically, the responsibilities include:

Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.

Input, validate, and save various data in the system.

Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.

Perform search requests; organize and produce requested information in accordance with established procedures.

Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.

As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.

Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.

Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan that provides predictable, stable income throughout retirement

Group insurance including telemedicine

Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What You Bring To The Table

High school diploma in a related field

A minimum of two years of relevant experience

Other combinations of qualifications and relevant experience may be considered

Knowledge of French is required

Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors

Knowledge of integrating data into systems

Knowledge of security measures, legal framework and internal controls

Understanding of the philosophy and fundamentals of financial services cooperatives

Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities

Knowledge of service standards

Available for travel to the caisse’s various service points

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. We have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

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