Perception Agent

Company Description
Alterfina is a fast-growing company reinventing alternative consumer financing. Our mission: to offer credit solutions that are tailored, human, and responsible.
We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.
Our five core values—respect, integrity, empathy, innovation, and excellence—guide everything we do and help shape our culture.
Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.
Purpose of the role
At Alterfina, things are moving fast !
and we’re looking for people who thrive on challenges!

As a rapidly growing company now firmly established in the Ontario market, we’re expanding our collections team with passionate, people-oriented professionals who want to make a real impact on the customer experience.
Are you bilingual, confident in your communication skills, and able to stay calm and solution-focused in challenging situations?

Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We’d love to meet you!
As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.
Your day-to-day responsibilities will include:

Communicating with customers by phone (inbound and outbound), email, and SMS
Building professional, respectful, and human connections with customers
Assessing customers’ financial situations and repayment capacity
Negotiating realistic and sustainable payment arrangement
Clearly explaining account status, consequences, and next steps
Managing and prioritizing a daily queue of accounts
Maintaining detailed and accurate documentation of all interactions
Ensuring compliance with provincial regulations and internal policies
Supporting the preparation of legal documentation when required
Meeting established productivity and quality standards
Collaborating with a supportive team that values coaching and continuous improvement

You’re the right fit if you…

Are fully bilingual, both spoken and written
Hold a college diploma (DEC or equivalent)
Have a minimum of 2 years of experience in collections
Are recognized for your professionalism, communication skills, and empathy
Are confident in negotiation and objection handling
Are organized, autonomous, and able to manage multiple files simultaneously
Adapt quickly to changing situations and priorities
Have strong customer service skills
Build trust easily with clients
Enjoy working as part of a team
Are comfortable using financial software and digital tools

What we offer

A work environment that values autonomy and initiative
Hybrid work model: 3 days remote and 2 days in our beautiful Saint-Hubert office
A strong commitment to work-life balance (Concilivi certified)
Comprehensive group insurance (health, dental, vision) paid at 50% by the employer
Free access to telemedicine and an Employee & Family Assistance Program (EFAP)
Group RRSP with employer contribution
Competitive vacation package and 7 paid sick days
Employee recognition program celebrating years of service
Ongoing training and professional development opportunities
An active wellness committee with initiatives throughout the year

Ready to join a growing team?
If you’re looking for a dynamic, people-focused environment where your work truly makes a difference, we’d love to hear from you.
Apply today!
We thank all applicants for their interest. Only candidates selected for an interview will be contacted.
The use of the masculine form in this posting is intended solely to simplify the text.