ECM Case Manager

ECM Case Manager

Department: HS - ECM

Employment Type: Full Time

Location: 1600 Corporate Center Dr., Monterey Park, CA 91754

Reporting To: Tanaka Nhong

Compensation: $28.84 - $38.46 / hour

We are currently seeking a highly motivated LVN Lead Care Manager for our Enhanced Care Management (ECM) team. ECM is a Medi-Cal benefit that links high risk members to various resources in the community. You will be responsible for doing assessments and creating care plans based on those assessments for your caseload. The ECM Case Manager’s goal is to improve health outcomes, reduce health disparities, and enhance continuity of care for high-need Medi-Cal enrollees, including those with chronic health conditions, behavioral health needs, substance use disorders, or who are experiencing homelessness or frequent hospitalizations.

This role will report to the Manager of Strategy & Operations. This is a hybrid role where the expectation is to work both in office and at home on a weekly basis.

• Manage a collective caseload of 250 members with complex needs
• Conduct outreach, complete initial comprehensive assessments within specific time frames per health plan requirements, care planning, and risk stratification
• Coordinate transitions of care, including post-hospital/SNF follow-ups
• Review claims, authorizations, and perform medication reconciliations
• Connect members to social services, transportation, and community resources
• Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches
• Collaborate with hospital staff and interdisciplinary teams for care coordination
• Identify barriers to treatment adherence and adjust care plans accordingly
• Educate members/caregivers on disease management and healthcare navigation
• Support members telephonically and participate in audits and team meetings
• Monitor member progress regularly on a weekly cadence, adjusting care plans as needed to meet evolving needs
• Track, monitor, and manage caseload activity on a weekly cadence, ensuring deliverables and outcomes are met
• Demonstrate proficiency in juggling multiple systems and platforms, with strong working knowledge of Excel for tracking, reporting, and analysis
• Provide telephonic member support and participate in audits, quality reviews, and team meetings as required

• Active and unrestricted LVN license
• Experience with telephonic case management
• Ability to learn and utilize case management software and health plan portals
• Excellent analytical, critical reasoning, organizational and interpersonal communication skills
• Strong written and oral communication skills
• Ability to multi-task, work autonomously, and think outside the box
• Ability to keep a high level of confidence and discretion when dealing with sensitive matters relating to providers, members, business plans, strategies and other sensitive information is required
• High level of regard for undeserved communities

• Bilingual Spanish
• Knowledge of Enhanced Care Management, SNP case management, complex case management
• Experience in managed care environment – health plans, IPA, or MSO
• Utilization Management or Hospice CM experience
• 1+ years of Case Manager experience
• Basic knowledge of DHCS, DMHC, NCQA, ICE, and CMS standards

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr, Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $28.84 - $38.46 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.
• The first month of training will be fully in-office, then the expectation will be to work two days a week in office (W/Th) and the rest of the week from home. Working hours are between Monday through Friday between 8:30 AM - 5:00 PM.

Astrana Health is proud to be an Equal Employment Opportunity and Affimative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.

If you require assistance in applying for open positions due to a disability, please email us at humanre to request an accommodation.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.