Health Navigator

Health Navigator I (Spanish, Cantonese, or Mandarin Bilingual)

Department: Quality - Clinical Operations

Employment Type: Full Time

Location: 568 W. Garvey Ave, Monterey Park, CA 91754

Reporting To: Christine Hwang

Compensation: $20.41 - $26.19 / hour

Health Navigator I helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi‑modal forms of communication, including phone, sms, email, and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans, and other partners on an as‑needed basis.

• Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
• Schedule appointments for patients with the internal team and/or external provider offices
• Manage work through multiple portals required to access all relevant patient data
• Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
• Manage sms and email queues as assigned for incoming and outgoing patient communication
• Able to communicate with members in a language with or without the use of translation services
• Manage basic office functions such as faxing, voicemail, and mail
• Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
• Able to educate patients on basic healthcare terminology and topics
• Pre‑visit prep: assist with confirmation calls, rescheduling, and chart prep
• Post‑visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
• Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform
• Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
• Other duties as assigned

• High school diploma or GED
• Medical Assistant certification and/or minimum 2+ years medical office experience highly preferred
• Intermediate skill level in Microsoft Office, including Outlook, Word, and Excel
• Bilingual – Spanish, Cantonese, or Mandarin

You're great for the role if:

• Have an Associate's Degree or higher
• Electronic medical record and/or practice management system experience
• Customer service / call center/sales experience

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 568 W. Garvey Ave, Monterey Park, CA 91754.
• The total compensation target pay range for this role is: $20.41 - $26.19. Actual compensation will be determined based on geographic location (current or future), experience, and other job‑related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Aff… We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need.

If you require assistance in applying for open positions due to a disability, please email us at humanre to request an accommodation.

Additional Information:

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.