Operations Coordinator

Description

Position:
Operations Coordinator

Reports to:

Director of Advocacy

Status/

Schedule:

Monday–Friday, 8:00 AM–5:00 PM. This is a fully in-person role based at the Edelman Children’s Court in Monterey Park. Occasional evening or weekend hours may be required.

Location:

In-person position based at CASA of Los Angeles, Edelman Children’s Court, Monterey Park, CA

CASA/LA’s vision is a Los Angeles in which all children and families impacted by the child welfare and juvenile justice systems have equitable access to the resources and support they need to thrive.

CASA of Los Angeles organizes the community to take action and advocate for children and families in LA County’s overburdened child welfare and juvenile justice systems.

CASA of Los Angeles mobilizes community volunteers to advocate for children who have experienced abuse and neglect. The organization envisions a Los Angeles in which every child in the child welfare system has a dedicated advocate and the opportunity to thrive. CASA of Los Angeles is on a path to expand services across LA County so that it reaches a meaningful number of the 26,000 children in the dependency court system each year.

The Operations Coordinator supports the day-to-day operations of CASA/LA’s Advocacy Program and reports to the Director of Advocacy. This role coordinates referral intake, case assignments, volunteer support, and program logistics to help ensure children and youth receive timely, high-quality advocacy services.

Working closely with advocacy staff and volunteers, the Operations Coordinator maintains accurate case data, supports program workflows, and helps keep operations running smoothly. The ideal candidate is organized, detail-oriented, and collaborative, with the ability to manage multiple priorities in a mission-driven environment supporting children and families. This role plays an important part in ensuring children and youth are matched with CASA volunteers and receive consistent advocacy and support.

• Oversee process and policy regarding delivery/processing of CASA reports and documents to the court.
• Manage a caseload of “on leave” CASA volunteers and assist advocate supervisors in returning CASAs from leave.
• Represent CASA at meetings and presentations with community partners, as needed.
• Assist with administrative tasks related to CASA programming, development, and volunteer support, including scanning, copying, faxing, ordering supplies, mailing, and updating the CLC roster.
• Model positivity and collaboration in working with CASA volunteers, staff, and community partners.
• Provide quality and supportive service at the CASA reception desk by assisting CASA volunteers and guests, including managing phone inquiries.

• Manage the intake process for referrals of children and youth to the CASA program;
  Respond to inquiries from community partners about the status of CASA referrals.
• Manage waitlist of children/youth awaiting CASA appointment, including quality of records and enrolling/dismissing cases per protocol.
• Audit waitlist to ensure cases have updated information and placement on the waitlist remains appropriate.
• Coordinate with advocacy and volunteer services team to match graduating CASA volunteers with cases on the waitlist.
• Assign CASA volunteers to view cases on the waitlist.
• Oversee assessment process to assign and track referrals completed by the advocacy team.
• Assist with caseload planning of Advocate Supervisors (i.e., graduations, transfers)
• Manage Docu Sign account for NMD consent forms

• Maintain compliance with CASA/LA policies and procedures, including documentation of their efforts in (ETO).
• Assist the advocacy team and CASA volunteers with case-related data entry.
• Assist with completing electronic case transfer procedures, including assigning new CASA graduates, and transferring CASAs between supervisor caseloads.
• Oversee EFile management of CASA Reports, Order of Appointments, CASA Referrals, Updates on Request
• Upload PMAs (psychotropic medication…