Bilingual Mandarin Customer Service Coor

My Asian Nanny is a growing childcare placement agency helping families across the United States find trusted postpartum nannies and newborn care specialists.

We are currently looking for a Mandarin-speaking Customer Service Coordinator to assist families and caregivers during the nanny matching process.

This role is perfect for someone who:

• Enjoys helping families
• Is organized and detail-oriented
• Communicates clearly in Mandarin and English
• Likes working in a friendly team environment

This is a stable full-time office position located in Monterey Park.

• Answer incoming calls and assist families with service inquiries / 接听电话并协助客户咨询
• Communicate with families and nannies via phone, text, email, and WeChat / 通过电话、短信、邮件和微信与客户及月嫂沟通
• Conduct intake interviews with families and nanny applicants / 与客户及申请的护理人员进行初步沟通
• Schedule nanny interviews and manage appointment calendars / 安排月嫂面试并管理日程
• Match qualified nanny candidates with family needs / 根据客户需求匹配合适护理人员
• Maintain CRM records and application information / 维护客户和申请者信息
• Provide follow-up support to families during the hiring process / 在匹配过程中持续跟进客户

• Fluent in Mandarin Chinese and English / 普通话和英语流利
• 2+ years experience in customer service or office administration / 至少2年客服或办公室经验
• Strong communication and interpersonal skills / 良好的沟通能力
• Comfortable using WeChat and Microsoft Office / 熟悉微信和办公软件
• Organized, responsible, and detail-oriented / 做事认真、细心、有责任心
• Must be authorized to work in the U.S. / 需合法在美国工作
• Must be able to work in person in Monterey Park / 需要到办公室工作

• $19 – $22 per hour
• Paid training
• Medical, dental, and vision insurance (after probation)
• Career growth opportunities
• Friendly and supportive work environment
• 401(k) - via Calsavers program
• Professional development assistance