Cashier and Customer Services Specialist

Cashier and Customer Services Specialist

Job no: 560709
Work type: Staff
Location: Monterey Bay
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Anticipated Hiring Salary Range: $4,370 - $4,637
* mo.(steps 5-8)
CSU Salary Schedule
* CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: August 16, 2025
Recruitment Status: Open Until Filled

California State University, Monterey Bay is a mid-sized university in California’s Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement , CSUMB is part of the nation’s largest four-year public university system,
California State University , which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students’ lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB’s sustainability goal is to be carbon neutral by 2030.

The university’s Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 22 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

Under the general supervision of the Cashiering and Student Accounting Services Manager, the Cashier and Customer Service Specialist provides a variety of administrative and support services for Student Financials, receives and distributes payments, and act as a front-line contact assisting a steady stream of customers, current/prospective students, staff, faculty, parents and community members. Works in a high-volume, high-touch department with phone, email and in-person communications.

• Communicates established university policies and procedures to current/prospective students, staff, faculty, and the general public regarding student accounts, obtaining clarification from others when more extensive interpretation is required. Interprets, applies and explains State and University policies and procedures to clients, external agencies and the general public. Explains account details to students, faculty and staff. Addresses and resolves a wide range of common and unique problems using reasoning and judgment.
  
  Implements practical, thorough and creative solutions requiring in-depth knowledge of the University and pertinent regulations, processes and structures. Attends resource fairs and other university wide events to educate established university policies and procedures.
• Performs general cashiering duties including processing a high volume of tuition related transactions; ensures student registration eligibility and calculates fees and tuition. Receives payments and ensures compliance with internal control procedures and reconciles accurately on a daily basis. Maintains files and records.
• M…