Community Operations Manager

Location :
Monterey, CA (On-Site)

The Pearl Works

is seeking a grounded, people-oriented, and systems-savvy operator to steer our daily operations and community rhythm. This role is the central anchor of our coworking space and shared office environment, requiring someone who thrives taking full ownership of a space and its systems while delivering both practical structure and genuine care to our members, guests, and partners.

As our primary Community Weaver on the ground, you aren't just managing desk space; you are architecting an ecosystem for connection. You will hold the container for collaboration, intentionally guiding members through their lifecycle from onboarding to daily engagement, and curating community value through member-led workshops, skill shares, and networking events.

The nature of this role means that every day is different and priorities shift quickly. Unexpected curveballs will pop up, and you will need to be the calm, decisive, and friendly eye in the storm as you find solutions.

While you are backed by a supportive team, you will mostly be flying solo on the ground. You will need to independently manage day-to-day operations, untangle logistics, and use your best judgment to keep the ecosystem thriving. Success in this role means taking the initiative to drive your own workflow, seamlessly navigating platforms like Airtable and Go High Level , while maintaining proactive communication loops.

If you love weaving together warm hospitality, autonomous backend operations, and a bit of tech-savvy magic, you’ll absolutely flourish here.

• Open the space and ensure it’s ready for members by 9am
• Maintain a clean, peaceful, and welcoming environment
• Restock supplies and manage light housekeeping details
• Coordinate maintenance appointments and service vendors
• Process incoming/outgoing mail daily and respond to mail client requests

• Greet members and guests warmly/ check in — you are the first smile people meet
• Onboard new members (workspace & virtual mail):
  Slack invites, tech walkthroughs, welcome emails, etc.
• Schedule and host onboarding meetings to introduce new members to the space and community
• Offer support and guidance to members navigating workspace tools (Coworks, printers, kitchen, etc.)
• Keep the corkboard and internal community touchpoints up to date
• Track and celebrate member birthdays, anniversaries, and milestones.
• Plan and execute monthly community engagement events.

• Maintain accuracy across key systems and databases (Air Table, Coworks, Go High Level  etc.)
• Coordinate basic updates across our tech platforms (calendar syncing, CRM updates, signage)
• Prepare monthly expense reporting for our bookkeeper
• Coordinate and troubleshoot software support tickets (e.g. Piloto, Coworks, Kisi etc)

• Lead space tours and follow up with prospective members
• Respond to inbound inquiries via phone, email, and walk-ins
• Track leads and support movement through the sales pipeline
• Collaborate with Alora to keep public-facing information up to date
• Contribute to Content Creation

• Support event setup and breakdown
• Collaborate to improve systems and enhance the member experience
• Assist with one-off seasonal or community initiatives (e.g. anniversary party)

• You care about people and take pride in creating welcoming, supportive environments
• You love systems and notice when things are out of place (and enjoy fixing them)
• You’re reliable, self-directed, and know how to prioritize without constant oversight
• You’re curious and comfortable learning new tech platforms
• You bring both warmth and professionalism to your work
• You’re resourceful — able to figure things out, problem solve on the fly, and recenter on what is important.
• You carry a natural capacity for nuance and meet people exactly where they are, cultivating genuine relationships across differences.

• Full-time, on-site in Monterey, CA
• Ideally begins Aug 2026
• Reports to:
  
  Alora, Founder, CEO
• Role will evolve as we grow; opportunities to expand into training, ops leadership, or multi-location support
• Starting Pay $25/hr.