Membership Ambassador; Seasonal

Overview

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

This position is a 6-month seasonal assignment.

Under direct supervision, responsible for increasing membership acquisition through the promotion and selling of memberships onsite at the Membership and Tours Center. Handle onsite ticket conversions for guests visiting the Aquarium who want to convert to members. Represent the Membership Department by being an onsite liaison to members and donors during their visit, to promote cultivation and retention efforts and provide a high level of service.

Perform other duties as required.

• Process same-day ticket order conversions to membership.
• Complete data entry for member account changes, in direct contact with members.
• Answer questions about the program and events to cultivate existing members as a full-service membership representative.
• Process renewals and contributions.
• Proactively greet non-member guests and engage them in conversation to promote and sell memberships.
• Complete member account changes using member account notes and inquiries coming in from GE staff members.
• Assist the GE staff with launching tours at the Membership and Tours Center.
• Stay up to date with program details and serve as a direct point of contact for onsite GE staff with membership questions.
• Provide support for onsite member events – including but not limited to, greeting members, processing event ticket sales and validating entry to event.

• Associates Degree, or equivalent combination of education, training and experience
• 2 years in-person sales experience
• 2 years of administrative experience
• Experience working with database programs, Tessitura or Raiser’s Edge preferred.
• Must be comfortable in fast-paced, high-volume environment
• Available to work weekdays, weekends and holidays
• Able to work on feet for 8 hours per day
• Embraces teamwork and thrives in team environment
• Excellent organization skills and attention to detail
• Excellent customer service and written/oral communications skills
• Excellent computer skills including Microsoft Word and Excel
• Ability to work within and maintain Monterey Bay Aquarium’s Core Values

• Typical office equipment
• Constant sitting, standing, walking, bending
• Occasional unassisted lifting up to 50 lbs
• Typical office environment, main aquarium and exhibits, occasional offsite events

Hourly Compensation Range: $22.00-$24.86 USD per hour. Starting rate will vary based on previous experience and relevant skills/knowledge set.