Patient Care Coordinator

Overview

Balance Physical Therapy & Human Performance Center strives to be the most patient-focused, result-oriented rehabilitation facility on the Central Coast. Be part of a growing out-of-network practice that is 100 percent owned by physical therapists.

• Answer phone, schedule initial evaluations and follow-up appointments, verify insurance, enter referrals, efficiently and accurately utilize software, and ensure that all statistical data is tracked and kept up to date.
• Assist patients in preparation for treatment, make patient reminder calls, prepare necessary paperwork, explain patient financial responsibilities and authorizations, and scan required documentation into the patient’s chart.
• Document in medical records, when necessary, to explain reason for cancellations, changes in therapy schedules, changes in customer accounts, insurance status, etc.
• Effectively communicates via phone with customers, employees and vendors using exemplary customer service skills.
• Update referring clinics and workers' comp carriers with updated evaluation reports, progress reports and discharge reports.
• Manage prescription log/new patient referrals in Clinicient Dashboard.
• Check-in, reschedule patients and collect co-pays/patient payments on accounts.
• Follow up with submission of authorization requests, pending authorizations, and continuation of treatment.
• Properly complete timesheet, card swipe, or thumb print daily.
• Regular, consistent, and predictable attendance per BALANCE PT’s attendance and punctuality policy.
• Responsible for attention to detail, organization, cleanliness, strong multitasking and time management skills.
• All other duties as assigned (e.g., training staff, ordering supplies, etc.).

• Efficient and accurate 10-key skills (120 SPM) strokes per minute or (7,000 KPH) keystrokes per hour.
• Knowledge and understanding of HIPPA regulations.
• Ability to successfully complete training.
• Ability to observe, evaluate, and record conditions, reactions, and changes in the physical condition of patients.
• Ability to maintain appropriate attitude and conduct necessary to the welfare of patients.
• Ability to create and maintain records and write brief reports.
• Ability to professionally and effectively communicate.
• Ability to explain instructions and guidelines to others effectively.
• Ability to determine work priorities.
• Skill to perform computer and data entry functions.
• Able to operate office equipment, including but not limited to keyboard, copier, telephone, fax machine and calculator.

• High School Diploma or Equivalency
• 2 years of clerical experience in medical field