Assistant Front Office Manager

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.

The salary range for this position is $75,000.00 - $85,000.00. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, and education.

We are seeking an Assistant Controller to join our outstanding team.

The Assistant Controller is responsible to supervise the daily efforts of the accounting staff and monitor accounting procedures for the property through adherence to all hotel protocols, procedures and standards. In addition to overseeing day-to-day operations, Assistant Controllers reconcile general ledger accounts, assist with inventories and the preparation of monthly reports regarding operations, assist with the management of the hotel’s financial database, prepare financial statements, and assist with the annual budget process.

They work with the Controller to create and evaluate internal accounting controls and policies to check for opportunities for improvement. They may also be required to prepare or oversee the production of regulatory and governmental information forms. They are required to perform and execute their responsibilities in compliance with all local, state, and federal regulations and laws.

• Hires, develops, trains and manages direct reports. Creates schedules, provides consistent feedback with respect to hotel standards, and conducts performance evaluations according to hotel guidelines. Ensures staff meets or exceeds customer service satisfaction goals.
• Completes critical administrative responsibilities. For example, is responsible for overseeing, controlling, and amending as required, the scheduling, payroll, and accounting issues, and managing expenses to budget.
• Promotes and maintains adherence to Accounting and Payroll policies and procedures among staff; including adherence to, and correct management of, all meal and rest break policies and time-keeping procedures. Completes and conducts timely personnel performance evaluations.
• Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Monterey Plaza’s Associate Handbook. Serves to maintain an Issue-Free Workplace. Consults with the Human Resources department as needed.
• Trains accounting staff in specific areas as well as supervise their transactions and oversee training programs to ensure proper cross-training exists within the department’s various clerical functions.
• Confirms the departmental Standard Operating Procedures ("SOPs") are current, maintained as such, and utilized. Sets a positive tone and is a role model for the staff. Ensures guest interactions are handled to a 4-star level as it relates to service in both internal and external communications. Monitors guest comments against subordinate’s performance.
• Maintains assets, minimizing outstanding receivables and investment inventories. Prepares or oversees preparation of Asset/Liability monthly reconciliations. Assists with inventories and approves Purchase Orders up to an pre-authorized dollar limit.
• Aids in developing and maintaining controls in all departments. Implements and supports property operating policies and procedures with all departments.
• Aids in the preparation of accurate and timely monthly financial statements. Assists with the dissemination of financial statements to Ownership, Management Company, and Department Heads.
• Represents the department at Department Head and Pre-cons and other meetings in order to communicate business status with others and to stay informed regarding…