Fine Dining Captain, Coastal Kitchen

Fine Dining Captain, Coastal Kitchen, Monterey Plaza Hotel & Spa

Regular Part Time Monterey Plaza Hotel LP, Monterey, CA, US

9 days ago Requisition

Salary Range: $19.40 To $19.40 Hourly

The Monterey Plaza Hotel & Spa is a luxury property. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.

Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza Hotel & Spa is the only Forbes 4-Star property in Monterey, which it has earned annually since 2009.

The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.

The Coastal Kitchen Captain assists in ensuring the outlets are operating efficiently and profitably while maintaining the Monterey Plaza Hotel & Spa’s reputation for service. The Captain will assist with directing the staff’s daily efforts through adherence to all hotel protocols, procedures and standards. Staff include Bussers, Runners, and Servers. They assist the F&B management team with maintaining the highest standards of food, service, health and safety.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provides consistent feedback with respect to hotel standards, and assists the F&B management team with performance evaluations according to hotel guidelines. Assist training staff to meet or exceed customer service satisfaction goals.
• Masters the tasks required within the outlets in order to effectively and appropriately to train, develop and motivate personnel.
• Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Monterey Plaza’s, Associate Guidebook. Serves to maintain an Issue-Free Workplace. Consults with the People & Culture department as needed.
• Maintains knowledge of hotel features/services, hours of operation, daily house count, and expected arrivals/departures, etc. and shares this with staff in the department.
• Assigns tasks day-to-day with respect to the cleanliness and the physical organization of all seating areas to ensure all are clean and maintained at all times.
• Reports maintenance requests to ensures the tools necessary for staff are available and functioning. Maintains par levels needed for the day-to-day operation, For example, ensures product is available to guarantee all drinks are made to the exact standard.
• Assists with the development of guest service skills so that the guest experience is authentic.
• Sets a positive tone and is a role model for the staff. Ensures all greet, meet and interactions with patrons are conducted according to Hotel standards.
• Role models the promotion and recommendation of the hotel, various dining options and the Vista Blue Spa.
• Assists Accounting by monitoring billing and register functions are performed in an accurate and consistent manner. Reports issues forward.
• Leads daily line ups to ensure the Monterey Plaza Hotel & Spa commitment to excellence is known and ensure staff members are engaged and understand the current priorities and goals
• Works cooperatively and in coordination with all other hotel departments and third-parties to deliver exceptional guest service to a 4-Star standard.
• Observes all safety protocols and holds others accountable to hotel and departmental safety standards and procedures. Maintains a clean and well-organized outlet in the interest of health and safety.
  
  Watches for and takes corrective measures against any hazards which pose a safety concern to our associates and/or guests
• Leads by example within the department as it relates to following all Standards of Conduct, hotel and outlet policies and procedures.
• Completes other duties and special projects as assigned.
• Monitors staff as it relates to completion of opening and closing duties according to checklists to ensure complete compliance with standards of preparation for the incoming shift and so that the cleanliness of the outlet is maintained to a 4-Star standard.
• Addresses and resolves any guest issues that may arise. Communicates Kindness Alerts to the Front Office and communicates existing Kindness Alerts to staff at pre-shift.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel, including evenings, weekends, and holidays.

Upon…