Meeting & Events Coordinator Spa

Meeting & Events Coordinator, Monterey Plaza Hotel & Spa

Regular Full Time Monterey Plaza Hotel LP, Monterey, CA, US

30+ days ago Requisition

Salary Range: $26.15 To $26.15 Hourly

The Monterey Plaza Hotel & Spa is a luxury property. This 280 room property has four penthouse suites, over 22,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners, Coastal Kitchen, Lobby Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.

Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza is the only property consistently ranked No. 1 for both business and leisure by Trip Advisor in Monterey.

We are seeking a Meeting & Events Coordinator to join our outstanding team.

The Meetings & Events Coordinator is responsible to provide administrative support to the Meetings & Events department in the execution of their business plan and assist with supporting the sales and marketing efforts of the property. Thusly, they conduct correspondence; proof written materials; take and deliver detailed messages; prepare and distribute banquet event orders; and execute all assigned work with a high degree of attention to detail, and provide crucial administrative support to the sales and service effort as business demands.

The Meeting and Events Coordinator represents the department in a manner that enhances the reputation of the hotel at the property level, within the client-base, the local community and industry.

ESSENTIAL FUNCTIONS

• Completes critical administrative responsibilities. Types, proofs, corrects and amends banquet event orders (BEOs) and general correspondence such as letters, memorandums, reports, meeting minutes, Schooners pre-menus, banquet, and executive wedding menus. Creates and maintains client files; prepares group and local social file folders. Manages, updates, and amends BEOs. Records revisions and additions to schedule and other changes. Communicates changes via a Daily Change Log Report.
  
  Prepares and sends guest satisfaction surveys to groups and local social clients.
• Completes all reports in a timely and conscientious manner as required or upon request. Maintains accurate and thorough records. For example, maintains daily Guarantee Sheets, a weekly Event Log, and detailed Function Sheets. Creates and distributes the Daily and a 10-Day Events Report. Updates the hotel’s electronic reader boards daily.
• Ensures accurate and timely communication to the Meetings & Events and operation teams. For example, responsible for the distribution of changes made to group Resumes, Function Sheets and BEOs using the appropriate format. Types and distributes group Resumes to the appropriate hotel departments. Sends a weekly email to the managers reminding them of upcoming BEOs, Traffic Reports, and Resumes and their location on the share drive.
  
  Communicates, monitors and complies with due dates for distribution.
• Provides telephone coverage and support according to hotel standards. Follows the steps of guest service while making and receiving calls; takes and provides detailed messages. Assists clients as needed or directed in person, by email and telephone.
• Completes billing documents and distributes as directed or required. For example, creates cost recap reports for in-house meeting, menu tastings, and promotional events and distributes to the Executive Chef and Controller; recaps over $250 are also sent to the Managing Director. Assists the management team with finalizing banquet checks and other documents for…