Assistant Food & Beverage Manager Spa

Assistant Food & Beverage Manager, Monterey Plaza Hotel & Spa

Monterey Plaza Hotel LP, Monterey, CA, US

5 days ago Requisition

Salary Range: $70,000.00 To $85,000.00 Annually

The Monterey Plaza Hotel & Spa is a luxury property that features four penthouse suites and over 30,000 square feet of meeting space that includes stunning and expansive exterior spaces. Banquets, the Coastal Kitchen and Schooners restaurants, Tidal Coffee, and Room Service provide various outstanding dining options. The Lobby Lounge features libations, small bites, and live music most evenings. The Vista Blue Spa offers a wide array of services in a magnificent location on the penthouse suite level and is host to our Fitness Center.

Shopping options include the Vista Blue Spa, Tidal Coffee, the Front Desk or via our onsite retail partners. Our group and leisure guests have spoken through Trip Advisor, ranking the Monterey Plaza Hotel & Spa in first place for both business and leisure travel in Monterey year after year. The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations.

Enthusiastically taking care of our guests defines hospitality at our property!

The Assistant Food and Beverage Manager is responsible to ensure Schooners Coastal Kitchen & Bar, Helmsman Lounge, Tidal Coffee and Banquet guests receive a dining experience that will exceed their expectations. They provide leadership by role‑modeling a relaxed demeanor, promoting team work, and communicating with guests and associates courteously and resolving conflicts or guest issues promptly. They make themselves available to resolve guest issues before patrons leave.

They supervise and direct the hourly staff to adhere to all hotel protocols, procedures and standards and manage labor costs in accordance with the annual budget and business plan. They are responsible for the reputation of the outlet while maintaining the highest standards of food, guest service, health, safety and security for associates and guests. This position will be assigned opening and closing shifts as business demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Hires, develops, trains and manages direct reports. Creates schedules, provides consistent feedback with respect to hotel standards, and conducts performance evaluations according to hotel guidelines. Ensures staff meets or exceeds customer service satisfaction goals.
• Learns the tasks required of hourly staff within the outlet in order to effectively and appropriately direct, interview, hire, train, develop and motivate personnel.
• Completes critical administrative responsibilities. For example, is responsible for overseeing, controlling, and amending as required, the scheduling, payroll, and managing expenses to budget and conducts timely personnel performance evaluations.
• Promotes and maintains adherence to Accounting and Payroll policies and procedures among staff; including adherence to, and correct management of, all meal and rest break policies and time‑keeping procedures. Assists accounting personnel in promptly resolving guest payment issues and conducts necessary follow‑up with the guests to ensure satisfaction and that recovery standards have been met.
• Listens to, and effectively resolves, associate concerns in an expeditious and professional manner according to hotel and departmental standards and best practices such as those communicated via the Monterey Plaza’s, Associate Handbook. Serves to maintain an Issue‑Free Workplace. Consults with the People & Culture department as needed.
• Maintains knowledge of hotel features/services, hours of operation, daily house count, and expected arrivals/departures, etc. to ensure…