Spa Receptionist, Vista Blue

Spa Receptionist, Vista Blue at Monterey Plaza Hotel & Spa

Regular Full Time Monterey Plaza Hotel LP, Monterey, CA, US

Salary Range: $20.90 To $20.90 Hourly

The Monterey Plaza Hotel & Spa is a luxury property. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.

Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries.

The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking Spa Receptioniss to join our outstanding Vista Blue Spa team.

Our Spa Receptionists are directly responsible for scheduling all same day spa appointments, check-in of spa guests, issuing spa robes, slippers, and locker keys, and assisting in retail sales.

• Know front desk operations including reservation systems, filing systems, sales systems, and guest check-in procedures.
• Must process the skills required to perform various secretarial functions for the Spa Director.
• Greet and welcome all guests coming into the spa.
• Must be patient, courteous listener, able to show empathy.
• Check in all guests for Spa appointment, Fitness Center, and Sundeck.
• Instruct guest to fill out health history forms and input them into the system.
• Issue spa robes, slippers, and locker keys.
• Help the guests on the Sundeck and arrange any service they need.
• Perform whatever is necessary to ensure and maintain a pleasant visit for each guest.
• Arrange for all spa appointments for ala carte services/activities and packages.
• Monitor the appointment sheet so we have the proper number of staff on duty.
• Answer the telephone, make appointments, answer spa questions.
• To be the initial and complete source of information regarding everything that is available and all procedures to ensure guest comfort.
• Maintain a sense of order and efficiency for spa operations via proper scheduling of guest and staff appointments.
• Monitor the fitness area and locker rooms and is available as a back up assistant in the area’s cleanliness, i.e. pick up towels, cups, etc.
• Maintain spa supplies as needed.
• Handle all the billing for spa services and retail.
• Assist guest with prescription from their therapist staff.
• Keep spa neat and clean during business hours, i.e. towels on sundeck, fitness center, and locker rooms.
• Be cross-trained in all functions of the front desk and scheduling.
• Assist sales of retail, gift certificates, and up grading services.
• Must be willing to be a team player and willing to help others.
• Be able to take direction and perform special projects from superiors.
• Ensure the facility is prepared for proper opening and closing each day, i.e., lights on/off, music on/off, doors locked/unlocked.
• Knowledge of all treatments and products and the ability to explain these to guests.
• Know how to use fitness equipment.
• Assist guest in fitness room with equipment.
• Stay updated on the latest developments pertinent to the department and become well versed in their applications.
• Attends daily shift meeting for team building.
• Assists in other departments when necessary.
• All other duties as assigned by the Supervisor.

Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the…